Rachel Maricris Ng
Toronto,ON
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering 10 years of experience fostering repeat customers through consistent, professional service. Handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
17
17
years of professional experience
Work History
Restaurant Bar Manager
The Three Lions Inn ( English Pub )
12.2018 - 07.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Decreased labor costs 60% by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
Waitstaff, Sandwhich
Urban Paddock Cafe
08.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Waitstaff / Salad Station
Cod & Co
11.2016 - 07.2017
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Bar Manager
The Three Lions Inn
11.2013 - 09.2016
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Kitchen Staff
The Three Lions Inn, English Pub
05.2013 - 11.2013
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cook/ Server
Sababa Pita Bar
03.2012 - 04.2013
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Operation Staff
Lucky Money Remittance
04.2008 - 11.2010
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
Customer Service Representative
Sitel Philippines, T-Mobile
01.2007 - 01.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Some College (No Degree) - Office Administration in Health Service
Georgian College
Toronto, ONSkills
- Cocktail Knowledge
- Issue Resolution
- Organizational Abilities
- Reading Comprehension
- Schedule Crew Members
- Social Perceptiveness
- Equipment Sanitation
- Vendor Relationships
- Complex Problem-Solving
- Guest Interaction
- Patron Engagement
- Front of House Management
Languages
Chinese (Mandarin)
Professional Working
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Restaurant Bar Manager
The Three Lions Inn ( English Pub )
12.2018 - 07.2023
Waitstaff, Sandwhich
Urban Paddock Cafe
08.2017 - 07.2018
Waitstaff / Salad Station
Cod & Co
11.2016 - 07.2017
Bar Manager
The Three Lions Inn
11.2013 - 09.2016
Kitchen Staff
The Three Lions Inn, English Pub
05.2013 - 11.2013
Cook/ Server
Sababa Pita Bar
03.2012 - 04.2013
Operation Staff
Lucky Money Remittance
04.2008 - 11.2010
Customer Service Representative
Sitel Philippines, T-Mobile
01.2007 - 01.2008
Some College (No Degree) - Office Administration in Health Service
Georgian College
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