Rachelle Shazia Khan
Head Hostess
1820 26 Avenue Southwest, Calgary,AB
Summary
Career Objective:
Looking for a position where I can utilize my self-starting personality and work in a challenging environment where I can use my excellent adaptability skills and create an enjoyable career for myself.
Summary of Qualifications:
With experience in working in a fast-paced environment, engaging in daily challenges and learning experiences, being a native English speaker has been a great opportunity to develop the following skills:
- Polished customer service skills - people oriented with noteworthy interpersonal skills
- Tolerance - Excellent stamina, able to multitask, professional attitude - strong work ethics
- Team player - delegating capabilities
- Flexible - can carry out different tasks that are assigned to, perform tasks in the fastest and simplest way possible
Overview
7
7
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Service Leader - Head Hostess
Petrus (One Michelin Star), Island Shangri-la Hotel
8 2021 - 3 2024
- Assigned patrons to tables suitable to their needs, preferences and requests while maximising the seating arrangements
- Events - managed all events for private rooms, whole venue events, special wine lunch/dinner events and festive events such as New Year’s Eve and Christmas
- Work with the Sous Chef to create menus according to the guests dietary restrictions, party menus, festive menus and VIP guests preferences
- Update VIP and regular guests profiles and preferences in order to create the best experience for every visit
- Prepare any decorations, AV equipment and other requests for the guests visit
- Handle all emails, phone calls, WhatsApp messages and Microsoft teams for Petrus
- Liaise with other departments of the hotel for VIP’s or KOL’s visit to Petrus
Senior Receptionist
Wolfgang’s Steakhouse Hong Kong
05.2020 - 08.2021
- Assist in Daily operations to guide guests to the table and complete daily reports
- Take reservations through phone and email.
- Maximise and handle reservations system
- Handling of Instagram and Facebook accounts for posts, stories and replying guest enquiries or complaints
- Manage part time salary, front of house petty cash and tips
- Project a warm and pleasant attitude towards guests in order to maintain relationships with guests
- Cashier duties
Part Time Receptionist
Madame Fu Grand Cafe Chinois
07.2019 - 02.2020
- Managing daily reservations through phone, email and WhatsApp.
- Handling SMS marketing through Whatsapp and text message to advertise promotional specials for the restaurant and bar.
- Editing menus for special requirements of guests.
- Assisting in daily operation and communicating with the management team.
Receptionist
Aqua Roma/Aqua Tokyo & Aqua Spirit
04.2017 - 07.2019
- Manage reservations for restaurants and bar.
- Handling SMS marketing through Whatsapp and text message to advertise promotional specials for the restaurant and bar.
- Assist in making and editing menus for everyday use, dietary/special requirements and special events.
- Greeting and accommodating all guests needs and ensuring that they feel valued and comfortable throughout their visit.
- Ensuring that all relevant departments are well informed of important guest notes/requirements to be executed during their visit.
- Handling and maximising all bookings appropriately.
- Preparing gift giveaways for guests.
Receptionist
PotatoHead Hong Kong
08.2016 - 02.2017
- Take reservations through the phone, email and Facebook.
- Managing the Potato Head Hong Kong Facebook messages and replying to guests at the earliest time possible.
- Maintain the reservation system and maximise reservations.
- Keeping the hostess desk and desk area clean and tidy.
- Reflect an actively friendly and warm presence to the guests.
- Project a warm and pleasant attitude towards guests in order to maintain relationships with guests.
Part Time Server
Sahara Mezz Bar
05.2016 - 07.2016
- Handled reservations for the restaurant by taking down reservations and arranging seating accordingly.
- Worked with the restaurant staff to ensure service is established smoothly and that guests were given proper and quality service.
- Trained to make shisha and make sure that guests were given shisha that was done with strong flavours and professionally.
Server
Hei House
12.2015 - 05.2016
- Help the management team during the shift by effectively communicating with customers and handling customer complaints in order create a pleasant experience for the customer.
- Deliver exceptional service by greeting and serving customers in a timely manner.
- Be precise about the timing and course of actions by making sure things are done accurately.
- Train to work swiftly and well as a team or/and by myself.
Server
Sahara Mezz Bar
08.2015 - 12.2015
- Trained to be efficient and professional, such as escorting customers to their table and arrange in seating.
- Present and explain menus to customers - answered queries regarding restaurant items and recommendations.
- Worked closely with restaurant staff to ensure that orders were served in an efficient manner.
Part Time Server
El Loco Gringo
02.2015 - 07.2015
- Trained to work in a fast paced environment, handle customers and figure out any problems in order to prevent the problem from further happening.
- Trained to ensure prompt, patient and courteous service to the customers to make them feel special and important.
Education
Bachelors in Business -
University Of Tasmania
08.2017 - 12.2020
High School Diploma -
Delia School of Canada
Hong Kong 09.2013 - 08.2015
Delia Memorial School Hip Wo
Hong Kong 09.2007 - 07.2013
Skills
- Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Respak
Opentable
Resdiary
Weeloy
Adobe Illustrator
GourmateTable
Opera
Timeline
Senior Receptionist
Wolfgang’s Steakhouse Hong Kong
05.2020 - 08.2021
Part Time Receptionist
Madame Fu Grand Cafe Chinois
07.2019 - 02.2020
Bachelors in Business -
University Of Tasmania
08.2017 - 12.2020
Receptionist
Aqua Roma/Aqua Tokyo & Aqua Spirit
04.2017 - 07.2019
Receptionist
PotatoHead Hong Kong
08.2016 - 02.2017
Part Time Server
Sahara Mezz Bar
05.2016 - 07.2016
Server
Hei House
12.2015 - 05.2016
Server
Sahara Mezz Bar
08.2015 - 12.2015
Part Time Server
El Loco Gringo
02.2015 - 07.2015
High School Diploma -
Delia School of Canada
09.2013 - 08.2015
Delia Memorial School Hip Wo
09.2007 - 07.2013
Service Leader - Head Hostess
Petrus (One Michelin Star), Island Shangri-la Hotel
8 2021 - 3 2024
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