Rachelle Ann Trapsi-Marlatt
Port Alberni,BC
Summary
Professional administrative support specialist with robust experience in healthcare settings, ready to contribute effectively to unit operations. Known for strong organizational skills, effective communication, and ability to adapt to changing needs. Proven ability to collaborate with team members and achieve desired outcomes. Skilled in patient records management, scheduling, and providing exceptional customer service. Reliable and focused on delivering consistent results.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Hospital Unit Clerk
Vancouver Island Health Authority
06.2025 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
Master Scheduler
Alberni-Clayoquot Continuing Care Society
12.2022 - Current
- Maximized utilization of available resources by strategically planning staff assignments according to workload demands.
- Improved office efficiency with thorough record-keeping of appointments, reschedules, and cancellations.
- Facilitated smooth communication between departments by promptly addressing scheduling inquiries and concerns.
- Promoted a positive work environment through effective conflict resolution when addressing staff scheduling concerns.
- Displayed exceptional time management skills by consistently meeting deadlines for scheduling tasks and promptly addressing urgent requests.
Health Care Assistant
Vancouver Island Health Authority
06.2017 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Restaurant Manager
McDonald's Restaurant
11.2012 - 06.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
No Degree - Hospital Unit Clerk
North Island College
Campbell River, BC04-2025
No Degree - Activity Assistant
North Island College
Courtenay, None04-2022
No Degree - Health Care Assistant
North Island College
Port Alberni, BC04-2017
Bachelor's of Secondary Education - Major in English
De La Salle University - Dasmarinas
Philippines 04-2002
Skills
- Preparing charts
- Documentation skills
- Multi-line phone system
- Chart updating
- Medical terminology
- Reception management
- Strong organization
- Scheduling labs
- Time management
- Computer proficiency
- Adaptable and flexible
- Staff leadership
- Critical thinking
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Hospital Unit Clerk
Vancouver Island Health Authority
06.2025 - Current
Master Scheduler
Alberni-Clayoquot Continuing Care Society
12.2022 - Current
Health Care Assistant
Vancouver Island Health Authority
06.2017 - Current
Restaurant Manager
McDonald's Restaurant
11.2012 - 06.2019
No Degree - Hospital Unit Clerk
North Island College
No Degree - Activity Assistant
North Island College
No Degree - Health Care Assistant
North Island College
Bachelor's of Secondary Education - Major in English
De La Salle University - Dasmarinas
Similar Profiles
Sandra GuerrierSandra Guerrier
Labour Resources Specialist at Island Health (Vancouver Island Health Authority)Labour Resources Specialist at Island Health (Vancouver Island Health Authority)
Kayla LesmeisterKayla Lesmeister
Registered Nurse at Vancouver Island Health AuthorityRegistered Nurse at Vancouver Island Health Authority
Mahi MoghaddasiMahi Moghaddasi
Programmer Analyst III - Microsoft .NET at Vancouver Island Health Authority, Enterprise Systems DevelopmentProgrammer Analyst III - Microsoft .NET at Vancouver Island Health Authority, Enterprise Systems Development
Terry MacDonaldTerry MacDonald
Support Worker at Barrett And Mak ProgramsSupport Worker at Barrett And Mak Programs
Daniel K. Thompson, AScTDaniel K. Thompson, AScT
Surveyor/Draftsman at Hazelwood ConstructionSurveyor/Draftsman at Hazelwood Construction