Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachelle Winchester

Campbellton,NB

Summary

  • Organized and dependable, successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • Great communication, time management, and ability to use office software and applications.
  • Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

With 25 years of work experience and knowledge of applicable legislation and the corporation's policies and procedures and working as a mapper with Procedure Flow I am aiming to leverage my abilities to successfully fill the Knowledge Management Coordinator role.

Overview

25
25
years of professional experience

Work History

ASO III

Service New Brunswick
02.2000 - Current
  • Mapper for Procedure flow since program was introduce.
  • Presently working in Procedure flow Inbox, to make corrections or translations when needed. Updating Procedure Flow when requested by SDS.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Focused on learning new skills and staying updated with corporate changes.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Provided efficient and courteous service to customers at all times.
  • Skilled in using various software applications and programs.
  • From Oct 2022 to March 2023 was acting Team Lead for the Bathurst office until new manager was hired. Was responsible of employees and office. Helped to orient new manager with functions and responsibilities once hired.
  • Completing weekly schedules for staff for 4 offices on a weekly basis for manager.
  • Being the go too person for manager and co-workers.
  • Part of the Orchestra (Q-Matic) team- testing and training
  • Part of the testing team and training team of A2G.
  • MVAD Champion
  • Part of the Regional training team.
  • Member of the Health and Safety committee
  • Worked with coworkers to complete tasks.


Teleservice Agent

Service New Brunswick
11.1998 - 02.2000
  • Provided excellent customer service, demonstrating strong communication and interpersonal skills.
  • Built positive relationships with customers through consistent follow-up communications.
  • Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
  • Trained new agents on company policies, procedures, systems, and processes.
  • Successfully handled escalated calls with patience and understanding.
  • Cultivated and maintained strong relationships with clients and colleagues to promote customer loyalty.
  • Attended team meetings regularly to discuss challenges faced by the department.
  • Collaborated with colleagues to ensure that all customer inquiries were addressed in a timely fashion.

Education

High School Diploma -

Polyvalente Roland Pépin
Campbellton, NB
06.1982

Skills

  • Procedure Flow mapper
  • Fully bilingual in French and English
  • Excellent communication and interpersonal skills
  • Committed to excellence service and customer satisfaction
  • Quick leaner, works well with Management, co-workers and public
  • Teamwork and Cooperation

Languages

English
Native or Bilingual

Timeline

ASO III

Service New Brunswick
02.2000 - Current

Teleservice Agent

Service New Brunswick
11.1998 - 02.2000

High School Diploma -

Polyvalente Roland Pépin

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Rachelle Winchester