Rachelle Weagant

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable team-player with a passion for continuous learning and innovation. Adept at working effectively unsupervised and quickly mastering new skills. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Detail-oriented, organized and capable of handling multiple tasks while maintaining composure when working under pressure or with specific deadlines. Eager to contribute to a dynamic team and support organizational goals. Seeking entry-level opportunity to develop professional profile while contributing to company growth.

• Complete all clinic administration including appointment bookings, billings, telephone/email communication
• Conduct thorough health history interviews and physical/orthopaedic assessments to determine patient-specific treatment/rehabilitation goals
• Provide the service of massage therapy, along with advice on self-care, exercises, stretches and lifestyle changes that can address the functional challenges of the patient
• Record all aspects of each treatment session including health history, assessment, treatment plan, treatment rendered, remedial exercises and alternate therapy referral
• Offer referral recommendations to other health professionals to further assess and treat the site of injury/dysfunction
• Compose detailed rehabilitation progress reports when requested by third party insurers
• Treat all client files with sensitivity
• Store client files in a manner that maintains confidentiality in either electronic or paper formats
• Carry all required business and professional licenses/insurances
• Participate in continuing education courses/seminars as required by the College of Complementary Health Professionals of BC

• Performed all functions relating to customer service, merchandising, administration and general business operations
• Maintained sales floor operations by ensuring that all staff were adequately trained and fully versed on company policies and procedures
• Promoted high quality customer service; ensured all customer concerns were handled respectfully and efficiently
• Monitored and educated the stockroom team/floor staff, focusing on company merchandising standards, housekeeping and product ordering schedule
• Reviewed upcoming sales and promotions; conducted team meetings to ensure that adequate product was in stock/on order and to discuss the common goal/intent of the promotion
• Attended scheduled staffing interviews; offered feedback to hiring manager
• Composed and administered individual performance reviews; outlined a working plan to achieve professional progress
• Scheduled individual meetings with staff to discuss their personal and professional goals

• Welcomed customers and offered information about the daily fresh sheet and/or food and drink specials
• Processed orders using point-of-sales system
• Served prepared meals and beverages to individual customers
• Communicated customer's additional meal requests, allergies and/or dietary restrictions to kitchen staff
• Ensured all liquor service and sales were in accordance with British Columbia Liquor Regulations
• Practiced sanitary procedures to make certain of a food-safe environment
• Cleared soiled dishware from tables; replenished supply of clean linens, dishware, silverware and glassware
• Calculated a daily cash-out

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Adept at navigating various social media platforms (Facebook, Instagram)

• College of Complementary Health Professionals of BC

Furnished Upon Request