Rachelle Torno
St. John's,NL
Summary
Experienced professional in hospitality and office management. Skilled at leading teams, improving customer service, and managing daily operations. Handles event planning, vendor coordination, budgeting, and policy compliance. Strong communicator who builds positive relationships with clients, staff, and stakeholders. Proficient in Microsoft Office, organized, detail-oriented, and thrives in fast-paced, multitasking environments.
Overview
16
16
years of professional experience
Work History
Customer Sales Support Clerk
Cohen's Home Furnishings
St. John's
11.2024 - Current
- Provided prompt customer assistance with product inquiries and orders.
- Handled returns, exchanges, and payment processing with accuracy.
- Maintained a clean, organized, and welcoming store environment.
- Supported sales operations through administrative and clerical tasks.
- Operated cash register and ensured accurate transaction handling.
Office Manager
Groupe Lucien Barrière
Abu Dhabi, United Arab Emirates
12.2019 - 07.2023
- Ensure compliance with sanitation, health, and safety regulations.
- Plan and coordinate regular and special events.
- Manage administrative documents, including permits, inspections, and protocols.
- Prepare reports on social media performance and weekly activities.
- Provide administrative support for Front and Back of House operations.
- Assist the Area General Manager with projects and events.
- Source, coordinate, and manage contractor services.
- Lead staff meetings to address operational concerns.
- Oversee maintenance contracts and escalate issues as needed.
- Support daily operations and maintain digital and physical filing systems.
- Organize executive travel, balancing preferences and cost efficiency.
- Coordinate meetings and events, ensuring efficient scheduling.
- Manage office operations and departmental schedules.
Sales Coordinator
BAB AL QASR
Abu Dhabi, United Arab Emirates
01.2019 - 11.2019
- Provide administrative support to the Sales and Marketing team, including preparing proposals, contracts, and reports.
- Coordinate and schedule appointments, site inspections, and client meetings.
- Respond promptly to guest and client inquiries via phone, email, or in person.
- Maintain and update customer databases
- Track and manage group bookings, including room blocks and banquet event orders (BEOs).
- Liaise with internal departments (Front Office, Banquets, Housekeeping, etc.) to ensure seamless event execution.
- Prepare and distribute daily, weekly, and monthly sales reports.
- Assist in organizing and supporting hotel promotions, sales blitzes, and trade shows.
- Ensure all sales materials and collateral are up-to-date and properly stocked.
- Perform other duties as assigned by the Sales Manager or Director of Sales.
Complex Sales Coordinator
SHERATON HOTEL & RESORT
Abu Dhabi , United Arab Emirates
07.2016 - 11.2018
Kitchen Secretary
SHERATON HOTEL & RESORT
Abu Dhabi, United Arab Emirates
09.2009 - 07.2016
Education
Bachelor of Science in Business Administration - Marketing
Rizal Technological University
01.2004
Skills
- Ability to lead team
- Able to work both individually and collaborative
- Customer Service
- Planning and Organizing
- Possesses good communication
- Can adapt to challenging and changing working environment
- Microsoft Office Application (Microsoft Word, Excel, Power Point)
PERSONAL INFORMATION
- Date of Birth: 15th April
- Nationality: Filipino
References
- Pascal Pinazo, UAE Area General Manager, +971 52 240 9378
- Balveer Balkissoon, Corporate Culinary Director, +971 50 912 1704
Timeline
Customer Sales Support Clerk
Cohen's Home Furnishings
11.2024 - Current
Office Manager
Groupe Lucien Barrière
12.2019 - 07.2023
Sales Coordinator
BAB AL QASR
01.2019 - 11.2019
Complex Sales Coordinator
SHERATON HOTEL & RESORT
07.2016 - 11.2018
Kitchen Secretary
SHERATON HOTEL & RESORT
09.2009 - 07.2016
Bachelor of Science in Business Administration - Marketing
Rizal Technological University
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