Rachelle Shakir
Colton
Summary
Customer service professional committed to delivering high-quality support and enhancing customer experiences. Proven track record of addressing customer needs and resolving conflicts promptly. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction. Possesses excellent communication, wording systems, and problem-solving skills valued in customer service roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CAREGIVER
Home Support Services
03.2021 - Current
- Meal planning, groceries, attend doctor appointments and run errands
- Regularly monitored and recorded vital signs.
- Housekeeping
- Personal care needs
CAMPUS SECURITY SUPERVISOR
Riverside Unified School District
08.2024 - 01.2025
- Patrolled premises to prevent or detect intrusion, protect property, or preserve order
- Build great rapport with students on campus to create a safe environment
- Partnered with youth in a middle school environment.
SUBSTITUTE DISTRICT SECURITY OFFICER
Val Verde Unified School District
01.2024 - 06.2024
- Middle School and High school experience
- Maintained discipline and classroom control, fostering safe and positive learning environment
SUPERVISOR, SECURITY GUARD
Allied Universal Security Systems
11.2021 - 05.2024
- Secured personnel and premises by inspecting buildings and patrolling property
- Supervised projects to uphold schedule requirements and quality demands
- Security team leadership and contributed to on-call duties
- Customer Service
PERSONAL TRAINER
Fitness 19 Gym
11.2021 - 01.2024
- Preventive care, nutrition, body mechanics, fitness, and stress management
- Disabled adults and children
- Customer service
PACKAGE HANDLER
FedEx Ground
09.2020 - 08.2021
- Pallet jack
- Tug driver
- Unloading/loading packages
PERSONAL SHOPPER
Walmart
07.2020 - 11.2020
- Loaded and unloaded materials onto pallets and shelves
- Packed customers cars in a timely matter
TEAM MEMBER
Rally's
05.2020 - 07.2020
- Cleaned restaurant
- Operated cash register
- Customer service
- Food handling experience
Education
ASSOCIATE OF SCIENCE - Kinesiology
California State University, Fresno
Fresno, CA05.2023
HIGH SCHOOL DIPLOMA -
Valley View High School
Moreno Valley, CA06.2020
Skills
- Customer Service
- Ordering platforms
- Register experience
- Microsoft Excel
- Outlook
- Clerical
- Disability Services
- Fitness
Certification
- ISSA Certified Personal Trainer (CPT)
- CPR Certification (Heart Association)
- In Home Supportive Services
- ASCC (Basketball Coach)
- Guard Card
Nonprofit Experience
Too Rise Up, 01/01/18, Present,
- Provided clothing and educational supplies to support community needs.
- Interacting with infants-adults
Timeline
CAMPUS SECURITY SUPERVISOR
Riverside Unified School District
08.2024 - 01.2025
SUBSTITUTE DISTRICT SECURITY OFFICER
Val Verde Unified School District
01.2024 - 06.2024
SUPERVISOR, SECURITY GUARD
Allied Universal Security Systems
11.2021 - 05.2024
PERSONAL TRAINER
Fitness 19 Gym
11.2021 - 01.2024
CAREGIVER
Home Support Services
03.2021 - Current
PACKAGE HANDLER
FedEx Ground
09.2020 - 08.2021
PERSONAL SHOPPER
Walmart
07.2020 - 11.2020
TEAM MEMBER
Rally's
05.2020 - 07.2020
HIGH SCHOOL DIPLOMA -
Valley View High School
ASSOCIATE OF SCIENCE - Kinesiology
California State University, Fresno
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