Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Rachelle Roth

Summary


Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Bartender

Italian Tomato
09.2018 - Current
  • Provided exceptional customer service to enhance dining experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Certificate - First Aid

St. John Ambulance
Richmond, BC
12-2023

Diploma - Education Assistant

REAP
Richmond, BC
12-2021

Certificate - Serving It Right

Responsible Service
Vancouver, BC
07-2021

Skills

  • Dedicated work ethic
  • High-quality client service
  • Cash management
  • Client relationship management
  • Polished professional image
  • Expertise in wine service
  • Sustained physical endurance
  • Foreign language proficiency

Languages

Spanish
Limited Working
French
Native or Bilingual
English
Native or Bilingual

Certification

  • Education Assistant Diploma
  • Emergency First Aid Certified
  • Food Safe Level 1 & 2
  • WSET Level 1 & 2
  • [Area of certification] Training - [Timeframe]

Interests

Outdoors, Figure Skating, Reading, Volunteering, Yoga, Environment

Timeline

Server/Bartender

Italian Tomato
09.2018 - Current

Certificate - First Aid

St. John Ambulance

Diploma - Education Assistant

REAP

Certificate - Serving It Right

Responsible Service

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Rachelle Roth