RACHELLE ROCK
GREATER SUDBURY ,ON
Summary
To obtain employment with your company and ensure that all tasks are completed to the best of my ability, and to be a vital asset in moving your company foward in any way I possibly can.
Overview
24
24
years of professional experience
Work History
Server
MAGARITAVILLE RESORT NASSAU
2023.03 - 2024.07
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Violia RESTAURANT
2022.11 - 2023.03
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Sandal Royal Bahamain
2021.11 - 2022.11
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Palm Cafe Grand Hyatt
2017.03 - 2021.03
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Server
Margaritaville Pardise Island
2015.11 - 2017.03
Server
Palm Cafe Bahamar
2015.04 - 2015.10
Waitress/Bartender
Blue Caviar & Le Patio Lyford Cay
2014.11 - 2015.02
Waitress
Cavo's Cafe & Grill
2013.08 - 2014.08
Waitress/Bartender
Brussel Bistro
2011.08 - 2013.08
Waitress/Bartender
Saunders Beach Bar & Grill
2009.08 - 2009.12
Waitress/Bartender Shift Manager
Fantasy Bar & Restaurant
2003.09 - 2009.01
Fitness Instructor
Sender You
2001.07 - 2002.07
Sales Representative
Holiday Inn
2001.01 - 2002.07
Education
C.C.Sweeting Sr. High
Oak Field09.2002
H.O.Nash Jr High
Dolphin Drive09.1999
T.G.Glover Primary
Horse Shoe Drive09.1998
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- High volume dining
- Front-of-house display creation
- Banquet coordination
- Team leadership
- Multitasking Abilities
Languages
English
Full Professional
Timeline
Server
MAGARITAVILLE RESORT NASSAU
2023.03 - 2024.07
Server
Violia RESTAURANT
2022.11 - 2023.03
Server
Sandal Royal Bahamain
2021.11 - 2022.11
Server
Palm Cafe Grand Hyatt
2017.03 - 2021.03
Server
Margaritaville Pardise Island
2015.11 - 2017.03
Server
Palm Cafe Bahamar
2015.04 - 2015.10
Waitress/Bartender
Blue Caviar & Le Patio Lyford Cay
2014.11 - 2015.02
Waitress
Cavo's Cafe & Grill
2013.08 - 2014.08
Waitress/Bartender
Brussel Bistro
2011.08 - 2013.08
Waitress/Bartender
Saunders Beach Bar & Grill
2009.08 - 2009.12
Waitress/Bartender Shift Manager
Fantasy Bar & Restaurant
2003.09 - 2009.01
Fitness Instructor
Sender You
2001.07 - 2002.07
Sales Representative
Holiday Inn
2001.01 - 2002.07
C.C.Sweeting Sr. High
H.O.Nash Jr High
T.G.Glover Primary