Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server
RACHELLE ROCK

RACHELLE ROCK

GREATER SUDBURY ,ON

Summary

To obtain employment with your company and ensure that all tasks are completed to the best of my ability, and to be a vital asset in moving your company foward in any way I possibly can.

Overview

24
24
years of professional experience

Work History

Server

MAGARITAVILLE RESORT NASSAU
03.2023 - 07.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Violia RESTAURANT
11.2022 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

Sandal Royal Bahamain
11.2021 - 11.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

Palm Cafe Grand Hyatt
03.2017 - 03.2021
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Server

Margaritaville Pardise Island
11.2015 - 03.2017

Server

Palm Cafe Bahamar
04.2015 - 10.2015

Waitress/Bartender

Blue Caviar & Le Patio Lyford Cay
11.2014 - 02.2015

Waitress

Cavo's Cafe & Grill
08.2013 - 08.2014

Waitress/Bartender

Brussel Bistro
08.2011 - 08.2013

Waitress/Bartender

Saunders Beach Bar & Grill
08.2009 - 12.2009

Waitress/Bartender Shift Manager

Fantasy Bar & Restaurant
09.2003 - 01.2009

Fitness Instructor

Sender You
07.2001 - 07.2002

Sales Representative

Holiday Inn
01.2001 - 07.2002

Education

C.C.Sweeting Sr. High
Oak Field
09.2002

H.O.Nash Jr High
Dolphin Drive
09.1999

T.G.Glover Primary
Horse Shoe Drive
09.1998

Skills



  • Strong work ethic
  • Exceptional customer service
  • Hospitality service expertise
  • High volume dining
  • Front-of-house display creation
  • Banquet coordination
  • Team leadership
  • Multitasking Abilities

Languages

English
Full Professional

Timeline

Server

MAGARITAVILLE RESORT NASSAU
03.2023 - 07.2024

Server

Violia RESTAURANT
11.2022 - 03.2023

Server

Sandal Royal Bahamain
11.2021 - 11.2022

Server

Palm Cafe Grand Hyatt
03.2017 - 03.2021

Server

Margaritaville Pardise Island
11.2015 - 03.2017

Server

Palm Cafe Bahamar
04.2015 - 10.2015

Waitress/Bartender

Blue Caviar & Le Patio Lyford Cay
11.2014 - 02.2015

Waitress

Cavo's Cafe & Grill
08.2013 - 08.2014

Waitress/Bartender

Brussel Bistro
08.2011 - 08.2013

Waitress/Bartender

Saunders Beach Bar & Grill
08.2009 - 12.2009

Waitress/Bartender Shift Manager

Fantasy Bar & Restaurant
09.2003 - 01.2009

Fitness Instructor

Sender You
07.2001 - 07.2002

Sales Representative

Holiday Inn
01.2001 - 07.2002

C.C.Sweeting Sr. High

H.O.Nash Jr High

T.G.Glover Primary

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