Rachelle Mertin
Chilliwack,BC
Summary
I have been in early childhood education for over ten years.
I have had the pleasure and experience of working in the school district under two different principals, getting the experience and understanding from the public school system.
I am goal-oriented and hard working, always trying to go above and beyond.
Overview
18
18
years of professional experience
Work History
Preschool Supervisor
Wind And Tide Preschool
Chilliwack
09.2008 - 05.2022
- Oversaw assistant teacher and support workers in the classroom, ensuring smooth to create a friendly, caring and comfortable environment for students, parents and staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize curriculum, special events and communication with families.
- Handled families that had specific needs for their child or children. Created individual educational plans or behavioural plans for children in need of extra attention. Bridged the gap between the classroom and home life so that parents felt involved and informed, all while staying on the same page. This created a healthy environment.
Customer Service Representative
Prospera Credit Union
Chilliwack
08.2004 - 12.2011
- Handled member/client inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to members/clients and their needs, handled concerns quickly and professionally.
- Maintained member/client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual member/client needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with members/clients through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
ECE Certificate - Early Childhood Education
Pacific Rim Early Childhood Education
Vancouver, BC08.2012
High School Diploma -
Agassiz Secondary School
Agassiz, BC06.2003
Skills
Enthusiastic
Empathetic and patient
Organized and professional
Strong interpersonal skills and demeanor
Languages
English
Additional Information
I have been volunteering at Wind and Tide preschool since February 2024. I am eager to get back into the educational field and apply my knowledge, certification and skills to play a positive role as Education assistant in School District 33.
Timeline
Preschool Supervisor
Wind And Tide Preschool
09.2008 - 05.2022
Customer Service Representative
Prospera Credit Union
08.2004 - 12.2011
ECE Certificate - Early Childhood Education
Pacific Rim Early Childhood Education
High School Diploma -
Agassiz Secondary School