Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Rachelle Larocque

Richmond,ON

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Acquired, managed and grew account base by demonstrating strong hunting skills and building strong relationship with customers. Commended by employer for customer service.


Overview

14
14
years of professional experience

Work History

Legal Assistant

Schouten Law
10.2024 - Current
  • Contacted clients to schedule appointments
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Prepare and proofread legal documents, contracts, and correspondence.
  • Database creation and management.
  • Filing and Storage of Legal Documents.

Account Executive

Bell
02.2018 - Current
  • Manage a geographical sales area and travel to the various client sites to gain new clients and prospect new opportunities
  • Demonstrated ability to penetrate deep and wide within an organization to prospect opportunities to provide Bell services and solutions
  • Opportunity to articulate Bell’s value proposition and competitive differentiator to key decision makers
  • The opportunity to manage the relationships of key strategic B2B accounts
  • Proactively participate in the up-selling and raising awareness of various Bell products and services
  • Actively follow up on sales leads from various sales support teams
  • Partner with cross functional teams to enter customer orders, deliver hardware to customers and conduct hardware training as required
  • Prepare and present PowerPoint presentations to various audiences to influence the Loyalty and Retention Program

Business Development Representative

Bell
02.2017 - Current
  • Manage a geographical sales area and travel to the various client sites to maintain and enhance long term client relationships
  • Partner with Account Executives to set up service level expectations of new customer accounts
  • Manage relationships between key strategic B2B accounts
  • Proactively participate in the incentive sale of Bell Mobility's various products and services and help publicize them
  • Actively follow up on sales leads
  • Partner with cross functional teams to enter customer orders, deliver hardware to customers and conduct hardware training as required
  • Have direct accountability for enhancing customer satisfaction and loyalty, through optimization of retention results
  • Lead adhoc projects / initiatives that bring change and/or improve the business - all in an effort to improve churn while managing costs
  • Prepare and present PowerPoint presentations to various audiences to influence the Loyalty and Retention Program

Deli and HMR Clerk / Assistant Manager

Kings Independent Grocery
09.2019 - 09.2024
  • Assist Manager with all aspects of the deli/HMR department, including staffing, training, scheduling, and performance management
  • Ensure compliance with food safety regulations and maintain the highest standards of cleanliness and hygiene
  • Oversee the preparation and presentation of deli products, including meats, cheeses, salads, and sandwiches
  • Monitor inventory levels, place orders, and minimize waste to meet customer demand
  • Implement and enforce company policies and procedures, including health and safety regulations
  • Collaborate with other department managers to coordinate promotions, displays, and cross-selling opportunities
  • Maintain and stock product displays and shelves that meet company standards
  • Setup company-directed promotions and programs
  • Ensure productivity within all areas is efficient, achieving expectations within each department
  • To respond immediately to any customer inquiries, requests and complaints, ensuring courteous customer relations at all times

Account Executive

Worldlynx Wireless
09.2014 - 02.2017
  • Company Overview: (Bell Mobility Dealer)
  • Oversee the sales process from beginning to end: evaluate clients’ needs, Create and present Powerpoint sales presentations
  • Stay updated on current promotions, remain informed on price changes, promotions and products
  • Provide effective after-sale service: advise clients on types of equipment and/or accessories that would best suit their needs
  • Cold Calling
  • Properly demonstrate and all features and benefits that are specific to each individual customer
  • Develop and maintain a loyal customer base through high quality service
  • Build trust, loyalty and solid long-term relationships with key decision-makers, resulting in successful account growth and New Business
  • Demonstrate a strong understanding of current and prospective customers' communication needs, business issues, and buying motives
  • Deliver the right solution for clients' evolving business requirements with efficient service and after sales support
  • Provide accurate and timely forecast, funnel hygiene, target/objective updates
  • Achieved Presidents Club2016

Area Sales Leader

Holiday Retirement
08.2013 - 04.2014
  • Work closely with Community and Regional Team to achieve the sales goals for three Communities
  • Develop relationships with qualified referral sources and establish public relations events to promote Communities
  • Generate, Cultivate and maintain both external and internal referral relationships with local and professional networks and existing residence
  • Coordinate and conduct successful on and off-site special events and activities, including cold calling, presentations, and attending local functions in the surrounding communities
  • Assist in maintaining Sales and Marketing Collateral
  • Make outbound calls to book appointments with prospective residence and their families
  • Conduct Tours with prospective residents and their families
  • Negotiate incentives and terms of Rental Agreement with prospective residents
  • Coach and train Community Sales Leaders and Community Managers with all sales processes from first contact to close
  • Review KPI’s with Team’s and coach to weakness
  • Review and maintain all Sales Leads in Holiday Retirement CRM
  • Create and submit reports within the requested timeframe daily

Business Account Manager

TELUS Corporation
02.2011 - 05.2013
  • Developed and drove the account strategy, built strategic alliances, and managed relationship management within TELUS customer base
  • Identified and closed on areas for new and expanded revenue growth for a data storage customer for wireless and wireline services
  • Cold called prospective construction company and closed on wireless and fleet tracking services
  • Built trust, loyalty and solid long-term relationships with key decision-makers, resulting in successful account growth
  • Demonstrated strong understanding of current and prospective customers' communication needs, business issues, and buying motives
  • Conducted 'needs analysis' for clients' wireless and wireline services using TAS process (Target Account Selling)
  • Delivered the right solution for clients' evolving business requirements with efficient service and after sales support
  • Owned the executive-level client relationship, strategic business planning, service delivery
  • Negotiated & entered into contractual agreements in accordance with TELUS' policy and procedures
  • Provided accurate and timely forecast, funnel hygiene, target/objective updates delivering on all territory plans and team annual targets
  • Created account plans by utilizing the Client's business plans and technology roadmap
  • Maintained high levels of customer satisfaction by leading virtual account team driving new revenues and market share

Education

Executive Secretarial -

Canadore College

First Year Social Work - undefined

Nipissing University

Conversational French - undefined

Nipissing University

Skills

  • Energetic and dedicated team player
  • Commended by employer for customer service
  • Maintained productive work relationships
  • Self-Motivated and work independently
  • Prospecting and Cold Calling Skills
  • Capable of working at all levels of an organization
  • Strong presentation and communication skills
  • Extremely strong interpersonal skills
  • Knowledgeable in Microsoft Office Applications
  • Knowledgeable in CRM’s (Salesforce and Goldmine)
  • Scheduling/Planning
  • Document preparation
  • Writing and editing
  • Risk management

Training

  • Phone Power Telemarketing, Telcom Canada, Ottawa
  • Computer Training and Accounting, Elizabeth Clarke Training Services, Kanata
  • Indispensable Assistant, Skill Path Training, Ottawa
  • French as a second Language, Algonquin College, Ottawa
  • Welcome to TELUS - Mgmt. Professionals
  • TELUS Integrity / Integrite2011
  • TELUS Integrity / Integrite2012
  • ISDN PRI101 e.Learning Course
  • Strategic Sales Presentation
  • PSO Building Business Acumen

Timeline

Legal Assistant

Schouten Law
10.2024 - Current

Deli and HMR Clerk / Assistant Manager

Kings Independent Grocery
09.2019 - 09.2024

Account Executive

Bell
02.2018 - Current

Business Development Representative

Bell
02.2017 - Current

Account Executive

Worldlynx Wireless
09.2014 - 02.2017

Area Sales Leader

Holiday Retirement
08.2013 - 04.2014

Business Account Manager

TELUS Corporation
02.2011 - 05.2013

First Year Social Work - undefined

Nipissing University

Conversational French - undefined

Nipissing University

Executive Secretarial -

Canadore College

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Rachelle Larocque