Rachelle House
Pasadena,Canada
Summary
Results-driven individual with 15+ years in customer service, client satisfaction & technology related roles. Thrives under fast paced, dynamic environments. Known for excellent communication skills, teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Skilled in problem-solving, optimizing sales and client satisfaction. Capable of managing projects and collaborating effectively with multidisciplinary teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Published visual artist specializing in painting, digital art, and painting. Experience exhibiting work, completing commissions, and contributing to community art projects. Skilled in concept development, project management, and innovative problem-solving.
Overview
18
18
years of professional experience
Work History
Visual Artist
Self Employed
06.2006 - Current
- Created 2D and 3D media using both traditional and modern techniques.
- Developed original artwork for a variety of clients, including galleries and private collectors.
- Collaborated with other artists to create multimedia pieces.
- Composed detailed proposals outlining artistic concepts and scope of work for clients.
- Engaged with potential buyers through online platforms such as social media networks.
- Instructed students in painting, drawing, sculpture and other mediums during workshops or classes.
- Designed promotional material such as brochures, flyers and postcards for upcoming shows.
- Developed marketing strategies designed to increase visibility of artwork among target audiences.
Bartender/Waitstaff
Park West
06.2024 - 08.2024
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Social Media Management/Front of House Management
Newfound Sushi
02.2019 - 07.2023
- Monitored guest interactions and staff performance, boosting satisfaction.
- Led front-end operational enhancements, elevating service quality.
- Instilled enthusiastic work environment, motivating staff to excel in challenging situations
- Revamped social media approach to strengthen brand identity and customer connection
- Elevated service quality, achieving top guest ratings consistently
- Trained new staff, ensuring adherence to service excellence standards
- Streamlined service protocols to enhance operational efficiency and customer satisfaction
- Monitored and refined food presentation, ensuring consistent quality and guest approval
- Responded promptly and professionally to customer inquiries via social media channels.
- Created engaging visuals for use in social posts, such as infographics, videos.
Rehabilitation Assistant (Physio Assistant)
Veitch Wellness Centre
06.2022 - 03.2023
- Supported patient rehabilitation
- Applied advanced therapeutic techniques, leading to improved patient outcomes and satisfaction
- Collaborated with healthcare team to develop and implement effective treatment strategies
- Achieved measurable improvements in patient mobility and overall health
- Provided emotional and motivational support to patients, boosting their therapy adherence
- Provided assistance to team of physiotherapists
- Applied different modalities to client per the direction of physiotherapists
- Assisted clients to and from treatment rooms
- Sanitized and restocked treatment rooms
- Trained in JaneApp
- Assisted in front office fill in shifts, greeting clients, setting appointments, used various insurance portals to complete payments
Education
Rehabilitation Assistant - OTA/PTA
College of the North Atlantic
01.2022
Business Management - Human Resources
College of the North Atlantic
01.2013
Undergraduate program - Police Studies
Memorial University of Newfoundland
01.2009
Undergraduate program - Visual Arts and general studies
Sir Wilfred Grenfell College
01.2005
Graduated with honors -
Pasadena Academy
01.2005
Skills
- POS system administration
- Customer and client relations
- Hygiene and safety compliance standards
- Data confidentiality management
- Efficient caseload management
- Effective time management
- Brand development support
- Digital marketing expertise
- 2D/3D design
- Marketing and promotion
- Interdisciplinary teamwork
- Patient Advocacy
- Professional ethics
- Scheduling
- Administrative assistance
References
References Available Upon Request
Timeline
Bartender/Waitstaff
Park West
06.2024 - 08.2024
Rehabilitation Assistant (Physio Assistant)
Veitch Wellness Centre
06.2022 - 03.2023
Social Media Management/Front of House Management
Newfound Sushi
02.2019 - 07.2023
Visual Artist
Self Employed
06.2006 - Current
Rehabilitation Assistant - OTA/PTA
College of the North Atlantic
Business Management - Human Resources
College of the North Atlantic
Undergraduate program - Police Studies
Memorial University of Newfoundland
Undergraduate program - Visual Arts and general studies
Sir Wilfred Grenfell College
Graduated with honors -
Pasadena Academy