Rachelle Ford
Edmonton,AB
Summary
Dynamic administrative professional with a proven track record at Gcore Canada, excelling in document management and customer service. Skilled in processing invoices and enhancing office organization, I effectively trained new hires and streamlined workflows, resulting in improved efficiency and client satisfaction. Strong attention to detail and interpersonal skills drive my success.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Gcore Canada
Edmonton , AB
09.2022 - 08.2024
- Managed accurate and confidential document filing for both physical and electronic records.
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations, and other written correspondence, as required by management staff.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized systems boosted efficiency and productivity.
Assistant Site Manager
Storagemart
Edmonton , Alberta
09.2019 - 09.2022
- Processed rental applications, contracts, and payments accurately.
- Ensured compliance with company procedures while managing accounts receivable.
- Trained new hires on software, documentation, and operational procedures within the facility.
- Addressed client concerns swiftly to uphold customer satisfaction.
- Updated and maintained rental agreement files and documents.
Office Administrator
PGS Services Inc.
Edmonton, Alberta
12.2015 - 07.2018
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Ensured compliance with applicable laws regarding employment practices.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coordinated staff schedules, guaranteeing sufficient coverage during busy periods.
Education
Some College (No Degree) - Business Administration And Management
Niagara College
Niagara-on-the-Lake, ONSkills
- Document management
- Invoice processing
- Customer service
- Written communication
- Employee training
- Database and client management systems
- Attention to detail
- Spreadsheet creation
- Electronic records management
- Prioritization
- Interpersonal skills
- Research and analytical skills
Accomplishments
- Transformed invoicing efficiency, reducing outstanding invoices from 5-7 per customer to 1 or less through targeted process enhancements.
- Attained highest regional commissions for unit rentals, insurance upgrades, and moving supplies, surpassing performance benchmarks.
- Implemented a fraud prevention system for time tracking, ensuring accurate and compliant time clock management.
References
References available upon request.
Timeline
Administrative Assistant
Gcore Canada
09.2022 - 08.2024
Assistant Site Manager
Storagemart
09.2019 - 09.2022
Office Administrator
PGS Services Inc.
12.2015 - 07.2018
Some College (No Degree) - Business Administration And Management
Niagara College
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