Rachelle Feenstra
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with strong problem solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Support III
Alberta Health Services
01.2022 - Current
- Positioned at Fort Saskatchewan Community Hospital: Admitting Main Desk and Emergency Registration
- Consistent Positive Patient Identification and protection of patient confidentiality. Accurately obtained, input, and updated client demographic information and financial information.
- Provided exceptional customer service by promptly addressing inquiries from clients, vendors, or internal staff members via phone or in person.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Assisted in the development of office procedures and training materials, resulting in increased staff efficiency.
- Acquired more in-depth knowledge of Alberta Health Care, developed more diverse skills in client communication with consistent best practices and client confidentiality.
Unit Clerk
South Side Women’s Health Centre
11.2019 - 02.2022
- Contributed effectively to patient and information flow in the clinic in response to changing priorities.
- Contributed positively to reducing clinic errors and identified options to improve accuracy
- Coordinated patient scheduling using Accuro, check-in, check-out and payments for billing.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIA and FOIP guidelines.
- Obtained and organized medical records for office visits and scheduled labs: Identifying timely routine tests and treatments as required for patients' antenatal care
- Accurately measured vital signs, updated patient charts in EMR, obtained diagnostic results from Netcare
- Maintained a clean and organized work environment, supporting infection control measures within the clinic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Administrative Support III
Alberta Health Services
04.2021 - 01.2022
- Worked in Co-VID 19 Rapid Response Team and Influenza Casual Pool
- Greeted and directed clients, assisted with correct hand hygiene and mask donning/doffing
- Obtained, input, and updated client demographic information using Meditech, Person Directory and Netcare
- Assisted nurses as a scribe, input accurate client immunization information in Meditech.
- Contributed to a positive work environment by offering friendly assistance to colleagues when needed, promoting teamwork within the office setting.
- Acquired more in-depth knowledge of Alberta Health Care, developed more diverse skills in client communication with consistent best practices and client confidentiality.
Pharmacy Assistant
Shoppers Drug Mart
12.2019 - 05.2021
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacy staff with preparing medications and filling orders.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Updated computer system with current customer, payment and inventory information.
- Developed knowledge of pharmacy systems and medications, verification of client eligibility pertaining to health insurance.
Unit Clerk Practicum
Stollery Children’s Hospital
05.2018 - 06.2018
- Contributed to efficient flow of communication between patients, visitors, and health care professionals.
- Prioritized duties and worked effectively with frequent interruptions
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Arranged discharges and patient transportations.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Learned best practices for the unit clerk role, acquired on-site knowledge of the role and used the valuable practicum experience to put my learning to practice.
Education
Unit Clerk & Medical Office Assistant Diploma -
Academy of Learning
Edmonton, AlbertaBachelor of Arts -
The King’s University
Edmonton, AlbertaSkills
- MS Office (Word, Excel, Outlook)
- EMR: Connect Care, Meditech, Accuro
- Netcare and Person Directory
- Keyboarding (59 WPM)
- Excel spreadsheets
- Multitasking Abilities
- Effective Communication
- Organizational Skills
- Strong Problem Solver
- Attention to Detail
- Professionalism
- Reliability
Certification
- Connect Care completed training: Patient Access, Schegistrar, Emergency Department Registration, Labour & Delivery Registration
- Standard First Aid and CPR, Level C
- HIA Awareness
- FOIP
- WHMIS
- AB Health Information Management Provincial Standards and Practices
Timeline
Administrative Support III
Alberta Health Services
01.2022 - Current
Administrative Support III
Alberta Health Services
04.2021 - 01.2022
Pharmacy Assistant
Shoppers Drug Mart
12.2019 - 05.2021
Unit Clerk
South Side Women’s Health Centre
11.2019 - 02.2022
Unit Clerk Practicum
Stollery Children’s Hospital
05.2018 - 06.2018
Unit Clerk & Medical Office Assistant Diploma -
Academy of Learning
Bachelor of Arts -
The King’s University
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