Summary
Overview
Work History
Education
Skills
References
Timeline
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Rachelle Chaloux

Summary

Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.

Overview

14
14
years of professional experience

Work History

Leadhand

Dr Clean
01.2024 - Current
  • Coordinated team tasks to complete projects on time and within budget constraints.
  • Boosted overall productivity by providing hands-on training and guidance to junior team members.
  • Implemented quality control measures to ensure consistent product standards, leading to increased customer satisfaction.
  • Optimized workflows with effective communication among team members, resulting in higher quality output.
  • Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
  • Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
  • Adhered to industry safety protocols and enforced team member compliance.
  • Reduced downtime by maintaining equipment and troubleshooting issues as they arose.
  • Established clear expectations for performance standards within the team encouraging accountability among all members.
  • Proactively identified areas for improvement in existing procedures leading initiatives aimed at optimizing workflow efficiency.
  • Adapted quickly to changing priorities, ensuring seamless transitions between tasks without compromising deadlines or quality standards.

SUPERVISOR

04.2017 - 09.2023
  • Trained new employees on company policies, procedures and work ethics
  • Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
  • Delegated tasks to team members according to individual strengths
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department
  • Oversaw the training of new employees on job responsibilities and expectations
  • Ensured that safety protocols were followed at all times by all staff members
  • Motivated employees to reach highest professional potential
  • Communicated employee, customer and workplace needs to managers
  • Resolved conflicts between team members and departments.

ESA

09.2016 - 11.2017
  • Worked with coworkers to complete tasks
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems.

SALES REPRESENTATIVE

02.2010 - 10.2017
  • Demonstrated excellent customer service skills when dealing with client inquiries
  • Communicated product features, advantages, and benefits to customers
  • Developed and maintained relationships with customers to ensure repeat business
  • Utilized persuasive communication techniques to close deals quickly and efficiently.

Education

CERTIFICATION IN HOTEL RESTAURANT AND MANAGEMENT -

Cambrian College
Sudbury, ON
05.1998

Skills

  • Reporting and Analysis
  • Mentorship and Training
  • Safety Procedures
  • Employee Motivation
  • Project Planning
  • Verbal and Written Communication
  • Inventory Management
  • Time Management
  • Staff Management
  • Schedule Oversight
  • Reliable
  • Inventory Control
  • Safety Protocols

References

References available upon request

Timeline

Leadhand

Dr Clean
01.2024 - Current

SUPERVISOR

04.2017 - 09.2023

ESA

09.2016 - 11.2017

SALES REPRESENTATIVE

02.2010 - 10.2017

CERTIFICATION IN HOTEL RESTAURANT AND MANAGEMENT -

Cambrian College

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Rachelle Chaloux