Summary
Overview
Work History
Education
References
Timeline
Generic

Rachelle Catahan

Mississauga,ON

Summary

Dedicated professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, event coordination, invoicing, sales, content writing, and website development. Recognized for exemplary customer service and team collaboration.

Overview

23
23
years of professional experience

Work History

Fitness Advisor

GoodLife Fitness
Toronto, ON
01.2020 - 09.2023
  • Assisted clients in defining health and fitness objectives and aligning them with relevant products and services to ensure their achievement; consistently achieved monthly sales closures at a rate between 60-80%.
  • Built a customized 6-week program to help new and existing members maintain their goals and create a support system
  • Employed creativity and various marketing tools to generate personal leads; adeptly utilized social media and other online resources to attract and engage with prospective clients.

Delivery Coordinator

Acura Sherway
Toronto, ON
04.2018 - 01.2020
  • All duties of previous Delivery Coordinator position, including the following:
  • Catered to high-profile clientele of Acura's Top Salesperson with utmost care, professionalism and tact, resulting in increased customer retention and referrals
  • Provided front-line support, greeted customers, answered inquiries about products, performed product presentations and test drives
  • Responsible for follow-up calls to ensure customer satisfaction and consistently perfect scores on customer reviews and company surveys

Delivery Coordinator

Mississauga Honda
Mississauga, ON
01.2017 - 03.2018
  • Point of contact after sale, coordinated pick-up times with customers
  • Ensured all contracts and licensing documents are correct, prepared and customized vehicles based on individual needs and preferences
  • Created memorable and seamless experiences; perfected presentation of safety features and technology

Hospitality /Administrator

Futures Gymnastics and Danceworks
Mississauga, ON
01.2016 - 12.2018
  • General office duties - daily accounting, email and phone correspondence, photocopying, updating information packages, restocking supplies
  • Assisted in enrolling and transferring students, ensuring they were in the appropriate class with an instructor that suits their personality
  • Listened to concerns of parents and students, and come up with solutions with manager to enhance the learning experience and satisfaction

Operator/Manager

Opulence Art Studio
Toronto, ON
12.2012 - 07.2015
  • Created and maintained schedule of events, such as dance classes, guided meditations, craft shows, photo and video shoots, and art gallery events
  • Created and maintained website and website content
  • Collaborated with local artists, food artisans and musicians to create unique experiences and events

Sales Consultant

Birks and Mayors Inc
Toronto, ON
07.2008 - 10.2010
  • Maintained happy and loyal clientele based on building strong relationships and product knowledge; met weekly sales target
  • Responsible for merchandising product display
  • Assisted in inventory practices; helped in reconciling missing items

Underwriter

Wells Fargo Financial
Mississauga, ON
05.2004 - 09.2008
  • Analyzed personal financial profiles, assessed risk, granted appropriate limits for revolving credit accounts; maintained low risk, while keeping the Dealers happy with our service
  • Obtained appropriate background information to present to higher management to help approve certain riskier accounts
  • Led internal office team-building committees to create a positive, fun and trusting office workspace

Business Manager

Spence Diamonds
Mississauga, ON
10.2000 - 06.2004
  • Completed daily/weekly/yearly accounting and all other business administration for the specific location
  • Bridged communication between sales consultants and administrators
  • Responsible for all business administration, including recruiting and training reception staff

Education

Certified Holistic Nutritionist -

Institute of Holistic Nutrition
2010

Bachelor of Arts - English Specialist, History/Geography (Environmental Studies)

University of Toronto
2007

Diploma: O.S.S.D. -

Philip Pocock Secondary School
2001

Certificates: Food Handlers/Safety Certificate (York Region) Certified Holistic Lifestyle Coach (Chek Institute) Dance Our Way Home Facilitator (DOWH ) -

References

REFERENCES Available upon request

Timeline

Fitness Advisor

GoodLife Fitness
01.2020 - 09.2023

Delivery Coordinator

Acura Sherway
04.2018 - 01.2020

Delivery Coordinator

Mississauga Honda
01.2017 - 03.2018

Hospitality /Administrator

Futures Gymnastics and Danceworks
01.2016 - 12.2018

Operator/Manager

Opulence Art Studio
12.2012 - 07.2015

Sales Consultant

Birks and Mayors Inc
07.2008 - 10.2010

Underwriter

Wells Fargo Financial
05.2004 - 09.2008

Business Manager

Spence Diamonds
10.2000 - 06.2004

Certified Holistic Nutritionist -

Institute of Holistic Nutrition

Bachelor of Arts - English Specialist, History/Geography (Environmental Studies)

University of Toronto

Diploma: O.S.S.D. -

Philip Pocock Secondary School

Certificates: Food Handlers/Safety Certificate (York Region) Certified Holistic Lifestyle Coach (Chek Institute) Dance Our Way Home Facilitator (DOWH ) -

Similar Profiles

CREATE PROFILE
Rachelle Catahan