Rachelle Castaneda
Calgary
Summary
Experienced professional with over 15 years in project management, client delivery, account management, sales, and stakeholder collaboration. Skilled in risk management, process optimization, and driving strategic initiatives. Proven track record at Shaw Communications. Proficient in managing B2B projects, optimizing processes, and building strong client relationships. Eager to bring expertise to a dynamic and innovative organization to deliver exceptional service outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Coordinator
Ledcor Group
08.2024 - Current
- Implements, coordinates, and maintains project systems in alignment with Ledcor HS&E standards, OH&S regulations, and codes.
- Ensures project-specific quality management through effective recordkeeping and the completion of quality documentation.
- Manages subcontractor compliance with construction drawings, procedures, and quality standards.
- Tracks project milestones, ensuring timely and compliant deliverables.
- Provides detailed analysis and project-related reviews as required.
- Supports the operational mobilization process and coordinates cross-functional requirements gathering.
- Facilitates developer communications and handles escalations efficiently to maintain smooth project operations.
Deal / Project Manager
Rogers Communications / Shaw Communications
03.2021 - 05.2024
- Directed complex projects with a focus on delivering profitable, customer-centric solutions.
- Introduced and implemented procedures and technologies to improve operational efficiency and delivery times.
- Led cross-functional teams throughout project lifecycles, identifying and managing key contributors.
Enterprise Project Specialist
Shaw Communications
08.2019 - 03.2021
- Developed and nurtured strong relationships with internal and external stakeholders to win key accounts.
- Championed process improvements to enhance sales effectiveness.
- Acted as a trusted advisor to clients, responding to RFPs, RFQs, and RFIs.
Project Coordinator
Shaw Communications
08.2014 - 08.2019
- Orchestrated the installation and quality assurance of telecommunication products.
- Maintained customer records, ensuring accurate documentation and invoicing.
- Delivered exceptional customer service through effective operational support.
Account Manager
Bell Canada
05.2006 - 01.2012
- Built and maintained a loyal portfolio of customers, driving growth through up-selling and cross-selling.
- Collaborated with sales teams to optimize contract renewals and service modifications.
Education
Telecommunications Certificate -
Mount Royal University
Project Management Professional (PMP) - undefined
Project Management Institute
12.2025
Skills
- Project Leadership
- Process Optimization
- Developer Communications and Escalations
- Flexible and adaptable
- Negotiations
- Sales and marketing
- Project management
- Project coordination
- Team coordination
- Business development
- P&L management
- Customer management
Accomplishments
- Led the nationwide deployment of customer-centric telecommunications solutions, enhancing service quality across Canada.
- Designed and launched the first custom solution for a client, establishing a template that streamlined future deployments.
- Achieved President’s Club recognition for exceptional sales performance, ranking among the top in the region.
Hobbies and Interests
- Volleyball
- Golf
- Volunteering: Event Coordinator, Golf Committee, Shaw Charity Classic
- Preschool Sports Class, YMCA
Education And Accreditation
- Telecommunications Certificate, Mount Royal University
- Project Management Professional (PMP), Project Management Institute, (Expected Completion: December 2025)
Certification
Holden Sales Training
Trusted Advisor Training
Lean Six Sigma
Timeline
Project Coordinator
Ledcor Group
08.2024 - Current
Deal / Project Manager
Rogers Communications / Shaw Communications
03.2021 - 05.2024
Enterprise Project Specialist
Shaw Communications
08.2019 - 03.2021
Project Coordinator
Shaw Communications
08.2014 - 08.2019
Account Manager
Bell Canada
05.2006 - 01.2012
Project Management Professional (PMP) - undefined
Project Management Institute
Telecommunications Certificate -
Mount Royal University
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