RACHELLE BALDOS
Edmonton
Summary
Dynamic housekeeping supervisor with a proven track record at PHI Hotel Group Inc., excelling in training and mentoring staff to enhance service quality. Skilled in cleaning and sanitation, I effectively resolved guest complaints and implemented safety procedures, ensuring compliance and guest satisfaction. Committed to optimizing operations and fostering a customer-focused environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor/Breakfast Attendant
PHI HOTEL GROUP INC
01.2024 - Current
- Supervised daily cleaning operations, ensuring adherence to quality standards and protocols.
- Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
- Implemented inventory management for cleaning supplies, optimizing resource utilization.
- Conducted regular inspections of guest rooms and public areas to maintain cleanliness standards.
- Coordinated scheduling for housekeeping staff to meet operational needs effectively.
- Resolved guest complaints regarding housekeeping services promptly and professionally.
- Collaborated with other departments to ensure seamless service delivery throughout the hotel.
- Developed and enforced safety procedures for cleaning staff to enhance workplace safety compliance.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Officers Staff Stewardess
Marella Cruises
09.2019 - 06.2020
Hotel Utility Staff
Marella Cruises
03.2017 - 12.2017
Room Attendant
Grand Men Seng Hotel
07.2014 - 04.2016
Education
Bachelor of Science - Hotel And Restaurant Management
ACES POLYTECHNIC COLLEGE
Panabo City, Davao Del Norte, Philippines04-2014
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Health and safety compliance
- Task delegation
- Team guidance and motivation
- Creative thinking
Objectives
“Motivated and hardworking professional seeking an opportunity with a Canadian employer offering LMIA sponsorship. Bringing strong work ethic, reliability, and a commitment to high performance while contributing positively to organizational goals. Eager to relocate and grow within a company that values dedication and long-term teamwork.”
Languages
English
Professional Working
Certification
- National Certificate Level 2 in Swine Slaughtering Operation Training -D' New Orleans Center at Santo Tomas, Davao del Norte, Philippines- October 2022
Timeline
Housekeeping Supervisor/Breakfast Attendant
PHI HOTEL GROUP INC
01.2024 - Current
Officers Staff Stewardess
Marella Cruises
09.2019 - 06.2020
Hotel Utility Staff
Marella Cruises
03.2017 - 12.2017
Room Attendant
Grand Men Seng Hotel
07.2014 - 04.2016
Bachelor of Science - Hotel And Restaurant Management
ACES POLYTECHNIC COLLEGE