Rachelle Atkinson
Summary
Bilingual Customer Service Specialist with diverse experience in different work settings. Excels in planning and executing tasks, demonstrating a strong sense of priority and responsibility. Enjoys meeting new people and takes pride in being an attentive listener and motivator. Passionate about exploring new places, trying new experiences, and sharing personal joys and knowledge with others. Constantly seeks opportunities for growth and learning. Particularly interested in cultures, yoga, travel, and embracing new and exciting encounters.
Overview
22
22
years of professional experience
Work History
Bilingual Flight Attendant/Recruiter
Air Canada/Jazz Aviation
01.2000 - 12.2021
- Providing courteous service while always keeping safety as top priority
- Participate in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Flight duties throughout various phases, diffusing difficult situations, multi-tasking, problem solving including quick thinking
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Recruiting duties include virtual interviews in English and French conducting situational based questions
Bilingual Outside Sales Coordinator
Flying Monkeys Brewery
08.2020 - 11.2020
- Generate sales calls, upselling products to new and existing clients through various communication (phone/text/email/social media)
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Bilingual Northern Ontario Inside Sales Representative (Remote)
PourON
01.2020 - 08.2020
- Generate sales calls to LCBO/Retailers/Grocery stores alongside various potential clients to promote selective local Ontario Craft alcoholic beverages
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Weekly projections, reporting, spreadsheets, data entry and account management
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Education
Travel Merchandising -
Sir Sanford Fleming College
2000
Skills
- Attention to detail
- Strong work ethic
- Time management
- Customer communication
- Goal-oriented mindset
- Issue resolution
- Upselling strategies
- Safety protocols
Additional Experiences
Certified Yoga Teacher Office Administrator Trade Show Assistant
Various Retail Multi-Level Marketing Sales Staffing Consultant
Timeline
Bilingual Outside Sales Coordinator
Flying Monkeys Brewery
08.2020 - 11.2020
Bilingual Northern Ontario Inside Sales Representative (Remote)
PourON
01.2020 - 08.2020
Bilingual Flight Attendant/Recruiter
Air Canada/Jazz Aviation
01.2000 - 12.2021
Travel Merchandising -
Sir Sanford Fleming College
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