Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Rachelle A Quintanilla

Riverside,CA

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

401k matchCareer advancementHealthcare benefits

Summary

Dynamic and results-driven professional with extensive experience at Walgreens and 76 Gas Station Central. Proven expertise in cash handling and complex problem-solving, fostering customer loyalty through exceptional service. Skilled in team leadership and training, consistently enhancing team performance and operational efficiency. Committed to maintaining high standards of customer satisfaction and store organization.

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Overview

4
years of professional experience

Work History

76 Gas Station Central

Attendant/Cashier Assistant
08.2024 - Current

Job overview

  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Met customer needs through polite, friendly and attentive service.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Walgreens

Shift Lead
08.2021 - Current

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Education

Mt View High School
Santa Ana, CA

High School Diploma
05-1987

University Overview

  • Completed AP course Human Services Concentration
  • Extracurricular Activities: Peer Tutoring

Skills

  • Cash handling and management
  • Reports and documents
  • Complex Problem-solving
  • Team collaboration
  • Team leadership
  • Task delegation
  • Stock management
  • Loss prevention
  • Display setup
  • New hire training

Accomplishments

  • Promoted to Shift Lead after only 6 months for exceptional performance.
  • Trained and mentored 15 employees.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Availability
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Timeline

Attendant/Cashier Assistant

76 Gas Station Central
08.2024 - Current

Shift Lead

Walgreens
08.2021 - Current

Mt View High School

High School Diploma
Rachelle A Quintanilla