Hi, I’m
Rachelle A Quintanilla
Riverside,CA
Work Preference
Summary
Dynamic and results-driven professional with extensive experience at Walgreens and 76 Gas Station Central. Proven expertise in cash handling and complex problem-solving, fostering customer loyalty through exceptional service. Skilled in team leadership and training, consistently enhancing team performance and operational efficiency. Committed to maintaining high standards of customer satisfaction and store organization.
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
4
years of professional experience
Work History
76 Gas Station Central
Attendant/Cashier Assistant
08.2024 - Current
Job overview
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Met customer needs through polite, friendly and attentive service.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Walgreens
Shift Lead
08.2021 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Completed store opening and closing procedures and balanced tills.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
Mt View High SchoolSanta Ana, CA
High School Diploma
05-1987
University Overview
- Completed AP course Human Services Concentration
- Extracurricular Activities: Peer Tutoring
Skills
- Cash handling and management
- Reports and documents
- Complex Problem-solving
- Team collaboration
- Team leadership
- Task delegation
- Stock management
- Loss prevention
- Display setup
- New hire training
Accomplishments
- Promoted to Shift Lead after only 6 months for exceptional performance.
- Trained and mentored 15 employees.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Attendant/Cashier Assistant
76 Gas Station Central
08.2024 - Current
Shift Lead
Walgreens
08.2021 - Current
Mt View High School
High School Diploma