Rachell Berry
Richmond
Summary
Dynamic and customer-focused professional with extensive experience at Victoria's Secret & PINK, excelling in customer service and cash handling. Proven ability to foster relationships that drive repeat business and enhance sales. Recognized for problem-solving skills and maintaining composure in high-pressure situations, ensuring a positive shopping experience for all customers.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria's Secret & PINK
02.2011 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Campus Saftey Officer
West Contra Costa School Unified District
06.2016 - 03.2025
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Obtained CPR, First Aid and Type certifications in preparation for on-campus emergencies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Utilized radio, telephone and Type communications equipment to contact other on-campus personnel and external authorities.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Improved knowledge of security services available to students and campus personnel by participating in workshops and Type trainings.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Served as initial contact for campus visitors and provided directions to specific buildings, events and Type.
- Implemented access control measures for campus buildings to minimize unauthorized entry and potential threats.
- Educated students and staff on campus safety procedures through presentations and workshops, fostering a culture of awareness and preparedness.
Toll Collector
Department of Transport Caltrans
06.1978 - 03.2011
- Facilitated effective communication between drivers, dispatchers, and supervisors in case of emergencies or incidents at the toll plaza.
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Upheld company standards for professional demeanor, consistently delivering courteous service under all circumstances.
- Fostered a positive work environment by maintaining an open line of communication with teammates and supervisors, addressing challenges as they arose.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
- Assisted in maintaining a safe environment for travelers through vigilant monitoring of the toll plaza area.
- Developed skills in conflict resolution while addressing disputes regarding fare discrepancies or other customer complaints.
- Achieved operational efficiency by adhering to established protocols for opening and closing the booth daily.
- Operated toll collection equipment and processed toll payments accurately.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
Education
- Psychology
College OF Alameda
Alameda, CA06.1984
High School Diploma -
Harry Ells High School
Richmond, CA06.1978
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Flexible schedule
- Money handling
- Cash handling
Certification
Security Guard Registration card, a license issued by the Bureau of Security and Investigation Services. ( BSIS). Adult First Aid/ CPR AED
Timeline
Campus Saftey Officer
West Contra Costa School Unified District
06.2016 - 03.2025
Sales Associate
Victoria's Secret & PINK
02.2011 - Current
Toll Collector
Department of Transport Caltrans
06.1978 - 03.2011
- Psychology
College OF Alameda
High School Diploma -
Harry Ells High School
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