Rachel Anne Arcangel
Gibsons,BC
Summary
Results-driven Restaurant Manager with 2 years of experience in authentic Japanese dining. Expertise in high-volume operations, staff leadership, and cost management supports streamlined service and operational efficiency. Focused on enhancing guest experiences and contributing to team success in a growth-oriented environment.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Restaurant Manager
Tomoya Enterprises Ltd.
Gibsons, British Columbia
03.2024 - 03.2026
- Oversaw daily restaurant operations, ensuring efficient service delivery.
- Established inventory control procedures for effective management of food and beverage stock.
- Scheduled employee shifts to optimize workforce productivity during peak hours.
- Monitored compliance with health and safety regulations in the restaurant environment.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and supervised staff in customer service, food handling, and safety protocols to enhance service quality.
Data Entry
Origo BPO
Clark City, Pampanga
12.2020 - 06.2023
- Entered new product information into system database to maintain updated inventory records.
- Checked data accuracy in databases to ensure reliable information for decision-making.
- Applied computer software applications for efficient data entry and tracking of product information.
Sales Advocate
Sutherland Global Services Clark
Clark City, Pampanga
09.2019 - 09.2020
- Resolved customer inquiries and issues, enhancing customer satisfaction.
- Utilized CRM systems to track customer interactions and feedback.
- Addressed customer complaints effectively, contributing to improved retention.
- Assisted customers in selecting products that best fit their needs.
- Delivered exceptional customer service, ensuring timely responses to inquiries and complaints.
Microsoft Windows Technical Support
Sutherland Global Services Clark
Clark City, Pampanga
07.2016 - 09.2019
- Resolved customer inquiries related to software and hardware issues, improving overall service quality.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Documented all activities related to technical support including processes, updates, changes made.
- Guided customers in understanding products, components, and systems through technical demonstrations, fostering better product usage.
Cashier
Sanford Marketing Corporation
Cabanatuan City, Nueva Ecija
09.2015 - 12.2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Processed cash and credit card payments, issued receipts, and provided correct change.
- Managed cash, credit, and refunds in compliance with company policies.
- Adhered to company security procedures for safeguarding large sums of money.
Education
Associate Degree - Hotel And Restaurant Management
Nueva Ecija University of Science And Technology
Cabanatuan City, Nueva Ecija06-2015
Skills
- Restaurant operations
- Inventory management
- Budget management
- Staff scheduling
- Safety standards
- Health compliance
- Quality assurance
- Food service background
- Full service restaurant background
- Customer service
- Effective communication
Certification
Serving It Right
Timeline
Restaurant Manager
Tomoya Enterprises Ltd.
03.2024 - 03.2026
Data Entry
Origo BPO
12.2020 - 06.2023
Sales Advocate
Sutherland Global Services Clark
09.2019 - 09.2020
Microsoft Windows Technical Support
Sutherland Global Services Clark
07.2016 - 09.2019
Cashier
Sanford Marketing Corporation
09.2015 - 12.2015
Associate Degree - Hotel And Restaurant Management
Nueva Ecija University of Science And Technology