Rachel Zambetti
Orland
Summary
Dynamic service professional with a proven track record at Hillstone Restaurant Group, excelling in client relationship building and problem-solving. Recognized for consistently exceeding performance metrics, I leverage strong organizational skills and a customer-centric approach to deliver exceptional experiences, ensuring satisfaction and loyalty in high-pressure environments. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
10
10
years of professional experience
Work History
Independent Contractor/ Service Industry
Instawork
Los Angeles, CA
08.2020 - Current
- Delivered exceptional service in high-paced environments, adapting quickly to diverse client needs.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained cleanliness and organization of bar area, adhering to health regulations consistently.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Delivered exceptional customer service by anticipating guest needs and providing tailored dining experiences.
Bartender /Restaurant Server
Hillstone Restaurant Group
Santa Monica, CA
05.2023 - 04.2025
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through efficient ordering practices.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending and serving techniques and customer service best practices.
Barista /Food Expeditor
Bon Apetit
Los Angeles, CA
06.2022 - 07.2023
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Coordinated timely delivery of food orders to ensure customer satisfaction.
- Streamlined communication between front-of-house and kitchen staff to improve efficiency.
- Leveraged strong multitasking abilities to manage competing demands under pressure, consistently delivering high-quality results while maintaining a positive attitude.
- Operated point-of-sale system, ensuring accurate transactions and efficient service.
- Managed inventory levels, restocking supplies as needed to ensure smooth operations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Arts - Television And Film
California State University, Los Angeles
Los Angeles, CA12-2020
Skills
- Client relationship building
- Workload management
- Multitasking
- Deadline adherence
- Safety compliance
- Active listening
- Critical thinking
- Organizational skills
- Creative problem solving
- Team player
- Professional telephone demeanor
- Customer service background
- Goal oriented
- Microsoft office
- New hire training
- Public speaking
Timeline
Bartender /Restaurant Server
Hillstone Restaurant Group
05.2023 - 04.2025
Barista /Food Expeditor
Bon Apetit
06.2022 - 07.2023
Independent Contractor/ Service Industry
Instawork
08.2020 - Current
Bachelor of Arts - Television And Film
California State University, Los Angeles