Rachel Wilkerson
Garden Grove,CA
Summary
Rachel has key skills in problem-solving and attention to detail, eager to learn and further develop in a collaborative environment. Additionally, she brings background in customer interaction and time management, with focus on meeting deadlines and maintaining high-quality standards. Rachel is known for reliability, strong adherence to instruction, and excellent communication skills. She is ready to further grow as an individual while nurturing a love for learning and plans on working hard to be the employee her future job is looking for.
Overview
3
3
years of professional experience
Work History
Associate
Marshalls
07.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with department coordinators and managers resulting in facilitating effective communication across departments and teams.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing incoming merchandise, and restocking store as needed.
Education
Associate of Science - Cardiovascular Technology
Orange Coast College
Costa Mesa, CA06-2028
High School Diploma -
Pacifica High School
Garden Grove06-2023
Skills
- Customer service
- Time management
- Attention to detail
- Client engagement
- Collaborative teamwork
- Adaptable and flexible
Associate of the Quarter
Awarded 'Associate of the Quarter' for Marshalls in Seal Beach store #1088. Picked in 3rd quarter of 2024 in a store of 70+ associates for reliability, efficient use of time, and for producing a high quality of work that shows success in crosstraining for 6/7departments throughout the store.
Timeline
Associate
Marshalls
07.2022 - Current
Associate of Science - Cardiovascular Technology
Orange Coast College
High School Diploma -
Pacifica High School
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