Rachel M. Ware
San Diego
Summary
Motivated and organized professional seeking a Front Office Manager position at Embassy Suites San Diego. Strong background in leadership and communication with skills necessary for successful event planning and scheduling. Ability to handle conflict resolution and adapt to changing situations. Experience in front office management and providing administrative support, showcasing teamwork and organizational abilities. Personable and organized individual excelling in interpersonal interactions and problem-solving. Expertise in managing guest relations and administrative tasks, ensuring seamless front office operations. Dedicated to enhancing guest satisfaction and driving operational efficiency for positive outcomes.
Overview
4
4
years of professional experience
Work History
Front Office Manager
HEI Hotels & Resorts
09.2024 - Current
- Oversaw daily operations of the front desk, ensuring a seamless guest experience
- Managed reservations, check-ins, check-outs, and rooms inventory efficiently
- Supervised front office staff, providing training and support as needed
- Handled guest concerns and resolved issues to maintain high satisfaction levels
- Maintained financial records, prepared reports, and coordinated with other departments
Food and Beverage Manager
HEI Hotels & Resorts
04.2024 - 09.2024
- Directed food and beverage operations, ensuring high standards of service and quality
- Managed inventory, ordering, and supplier relationships to maintain cost efficiency
- Led and trained staff to provide exceptional customer service
- Ensured compliance with health and safety regulations
- Resolved customer complaints involving food or beverage quality and service.
- Organized successful special menu items that contributed to increased sales figures.
Front Desk Assistant
Dr. David Li DDS
06.2023 - 11.2023
- Provided administrative support and customer service to ensure smooth front desk operations
- Scheduled appointments and maintained records with high attention to detail
- Assisted with patient inquiries and facilitated efficient office workflow
- Answered customer telephone calls promptly and appropriately handled needs.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Program Leader
Girl Scouts of America
01.2021 - 12.2021
- Developed and led leadership programs for elementary school students
- Created engaging activities for underprivileged youth girls to foster empowerment and fun
- Adapted to last-minute schedule changes with initiative and flexibility
- Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
Education
Bachelor of Arts - Christian Studies, Minor in Communications
Grand Canyon University
Phoenix, Arizona04.2023
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Guest Experience Management
- Office Management Skills
Awards
- Black Belt in Tae Kwon Do & Extreme Martial Arts
- Varsity Letter (3x) – Del Norte High School Women’s Lacrosse
- Offensive Player of the Year (2x) – Grand Canyon University Women’s Club Lacrosse
- Coaches Award – Grand Canyon University Women’s Club Lacrosse
Leadership And Volunteer Experience
- Collegiate Athlete and Team Leader, Two-year Captain of Grand Canyon University Women’s Lacrosse Team, Recipient of the Coaches Award for Team Leadership (2021, 2022), Varsity Captain, Del Norte High School Women’s Lacrosse Team, Nighthawk Award for Leadership, Character, and Teamwork
Timeline
Front Office Manager
HEI Hotels & Resorts
09.2024 - Current
Food and Beverage Manager
HEI Hotels & Resorts
04.2024 - 09.2024
Front Desk Assistant
Dr. David Li DDS
06.2023 - 11.2023
Program Leader
Girl Scouts of America
01.2021 - 12.2021
Bachelor of Arts - Christian Studies, Minor in Communications
Grand Canyon University
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