Rachel Wachner
St. Catharines,Ontario
Summary
Creative Business Owner with exceptional background spent in the service industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Owner
Twenty Kitchen & Bar
11.2019 - 06.2023
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Restaurant Manager
Lake House Restaurant
03.2013 - 12.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed over 1000 customers per day
- Managed on average 20 staff members per day
Accounts Clerk
R&S Tech Services
01.2013 - 04.2018
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Completed bi-weekly payroll for company employees.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Skills
- Operations Management
- Issue Resolution
- Budgeting and Cost Control
- Staff Hiring / Management
- Attention to Detail
- Marketing and advertising
- Passion for customer satisfaction
- Natural leader
Certification
- Smart Serve - 2016
- WHMIS Certification - 2018
Timeline
Business Owner
Twenty Kitchen & Bar
11.2019 - 06.2023
Restaurant Manager
Lake House Restaurant
03.2013 - 12.2019
Accounts Clerk
R&S Tech Services
01.2013 - 04.2018
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