Rachel Thiruselvan
Toronto
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
Work History
Program Manager
Ontario Professional Fire Fighters Association
01.2022 - Current
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Negotiated contracts with vendors, securing favorable terms that supported budgetary constraints.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Operations Support Supervisor
VHA Home Healthcare
12.2019 - 01.2022
- Enhanced employee productivity through regular coaching, feedback, and performance evaluations.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
- Collaborated with cross-functional teams to drive process improvements and achieve organizational goals.
- Managed a high-performing team, ensuring timely completion of tasks and adherence to company policies.
- Increased customer satisfaction by resolving issues quickly and maintaining open communication channels.
- Optimized workflow efficiency through strategic scheduling, task prioritization, and workload distribution among team members.
- Coordinated closely with other departments to ensure seamless integration of support services across the organization.
Program Coordinator Lead
Polyclinic
01.2016 - 01.2018
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Created comprehensive reports on program progress, presenting findings to stakeholders and adjusting strategies as needed.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
Registrar Assistant
York University
09.2014 - 09.2016
- Streamlined registration processes by implementing efficient online systems and reducing wait times.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Collaborated with academic departments to ensure course availability, meeting student needs and institutional goals.
- Evaluated transfer credit eligibility for incoming students, ensuring a fair assessment process aligned with institutional policies.
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
Education
Nursing (individual courses taken based on interest) - Nursing
Centennial College
Toronto, Ontario01.2021
Bachelor's of Arts in Health Promotion -
York University
Toronto, Ontario01.2018
Skills
- Data Analysis
- Systems Optimization
- Regulatory Compliance
- Business Development
- Customer Service
- Project Management
- Quality Assurance
- MS Office Applications
- Team Leadership and Direction
Timeline
Program Manager
Ontario Professional Fire Fighters Association
01.2022 - Current
Operations Support Supervisor
VHA Home Healthcare
12.2019 - 01.2022
Program Coordinator Lead
Polyclinic
01.2016 - 01.2018
Registrar Assistant
York University
09.2014 - 09.2016
Nursing (individual courses taken based on interest) - Nursing
Centennial College
Bachelor's of Arts in Health Promotion -
York University
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