Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Stephenson

Singhampton,On

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Public Works and Recreation Admin Assistant

Township Of Chatsworth
09.2021 - Current
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Working with public and staff on Adopt a Road Program
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Scheduling user groups for outdoor and indoor facilities using keystone software.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Using MCAP to provide civic addresses
  • Developed and maintained filing systems to facilitate easy access to information.
  • Greeted guests in with friendliness and professionalism.

Youth Assistant

Town Of Wasaga Beach
08.2021 - 09.2021
  • Implemented a system for tracking participant progress towards personal goals, increasing accountability and motivation among the youth involved.
  • Conducted ongoing evaluations of existing program offerings, identifying areas for improvement or expansion based on changing needs or emerging trends within the target demographic group.
  • Collaborated with fellow staff members to develop comprehensive activity plans tailored to individual needs and interests.
  • Developed strong relationships with participants'' families, establishing open lines of communication between home life and the program environment.
  • Provided a safe and supportive environment, ensuring each participant had access to necessary resources for personal growth.
  • Managed administrative tasks related to attendance records, incident reports, and other required documentation pertinent to the program''s operation.

Parks and Facilities Scheduler

Town Of New Tecumseth
04.2019 - 09.2021
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.

Customer Service Attendant

Town Of Orangeville
06.2018 - 09.2018
  • Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Updated account information to maintain customer records.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
  • Assisted in developing standard operating procedures that led to an increase in overall efficiency within the department.
  • Handled customer inquiries and suggestions courteously and professionally.

Guest Service Representative

Town Of New Tecumseth
12.2014 - 08.2018
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Programs Coordinator/Sports Desk Supervisor

Nottawasaga Inn Resort & Conference Centre
07.2014 - 08.2018
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Education

Recreation And Leisure Services

Sir Sandford Fleming College
Peterborough, ON
04.2013

High School Diploma -

St. Thomas Aquinas Catholic Secondary School
Tottenham, ON
06.2011

Skills

  • Project Management
  • Administrative Support
  • Meeting Coordination
  • Office Administration
  • Verbal and written communication
  • Relationship Building

Certification

  • Certified Standard First Aid CPR Level C
  • Certification from Minute Taker Workshop
  • Municipal Administration Program -

Completed Unit 1,3, & completing Unit 2

Timeline

Public Works and Recreation Admin Assistant

Township Of Chatsworth
09.2021 - Current

Youth Assistant

Town Of Wasaga Beach
08.2021 - 09.2021

Parks and Facilities Scheduler

Town Of New Tecumseth
04.2019 - 09.2021

Customer Service Attendant

Town Of Orangeville
06.2018 - 09.2018

Guest Service Representative

Town Of New Tecumseth
12.2014 - 08.2018

Programs Coordinator/Sports Desk Supervisor

Nottawasaga Inn Resort & Conference Centre
07.2014 - 08.2018

Recreation And Leisure Services

Sir Sandford Fleming College

High School Diploma -

St. Thomas Aquinas Catholic Secondary School

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