Rachel Stanley
West Sacramento
Summary
Proven to excel in fast-paced environments, I leveraged my attention to detail and customer service skills at Uber Eats to enhance delivery efficiency and customer satisfaction. My adept use of navigation tools and commitment to safety protocols contributed to a record of timely and accurate deliveries, underscoring my ability to meet and exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Driver
Uber Eats
11.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Medical Courier
Accurate Courier
04.2020 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Properly documented all specimens received using Software.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Strengthened client relationships by consistently meeting or exceeding delivery expectations and deadlines.
- Contributed to the overall success of the company by consistently prioritizing customer needs, maintaining a strong work ethic, and demonstrating a commitment to excellence in every aspect of the role.
- Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
- Provided exceptional customer care by responding promptly to inquiries, addressing concerns efficiently, and maintaining open lines of communication with all parties involved in the shipping process.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
- Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Maintained strict adherence to safety protocols during transport, ensuring specimen integrity.
- Minimized delivery errors, carefully verifying recipient information and delivery contents.
- Streamlined inventory management for transport supplies, ensuring readiness for all delivery scenarios.
- Facilitated urgent deliveries during critical situations, contributing to timely patient diagnostics.
- Contributed to environmental sustainability by optimizing route planning for fuel efficiency.
- Tailored delivery approaches to accommodate sensitive or urgent medical shipments.
- Reduced risk of specimen contamination, meticulously following handling guidelines.
- Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
- Assisted in training new couriers, sharing best practices for safe and efficient deliveries.
- Delivered packages to customer doorsteps and business offices.
- Built professional relationships with customers and business partners to establish trust and credibility.
Dasher
DoorDash
09.2016 - 02.2018
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Education
High School Diploma - N/A
Penn Foster Career School
Scranton, PA05.2017
Skills
- Stocking shelves
- Stock rotation
- Product restocking
- Maintaining safety
- Label reading
- Handheld scanner use
- Order picking
- Efficient movement
- Shelf organization
- Safety awareness
- Cleaning
- Workplace cleanliness
- Product inspection
- Inventory counts
- Warehouse safety
- Deadline adherence
- Customer relationship management
- Hand truck operation
- Hazard prevention
- Damage control
- Layout understanding
- Load sorting
- Display organization
- Barcode scanning
- Moving boxes
- Stocking products
- Quick learner
- Customer service
- Attention to detail
- Teamwork and collaboration
- Merchandise stocking
- Time management
- Dependable and reliable
- Critical thinking
- Merchandising and display
- Customer relationships
- Stocking
- Safety processes and procedures
- Organization and categorization
- Decision-making
- Goal setting and prioritization
- Product organization
- Motivated team player
- Order filling
- Product labeling
- Order fulfillment
- Product location
- Shelving of products
- Storage organization
- Performance improvement
- Packing and shipping
- Safety procedures
Timeline
Driver
Uber Eats
11.2024 - Current
Medical Courier
Accurate Courier
04.2020 - Current
Dasher
DoorDash
09.2016 - 02.2018
High School Diploma - N/A
Penn Foster Career School
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