Summary
Overview
Work History
Education
Skills
Timeline
Generic

RACHEL SOARES

Etobicoke,Canada

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Bank of Montreal
01.2023 - Current
  • Assist clients with banking products, transactions, and inquiries while ensuring compliance and security.
  • Promote digital banking tools to improve efficiency and client experience.
  • Resolve customer issues with professionalism, building trusted client relationships.

HUMAN RESOURCES COORDINATOR

North Legacy Group Inc.
01.2022 - 01.2024
  • Supported HR operations including payroll, onboarding, and employee documentation.
  • Assisted in policy development, training and development initiatives.

RECEPTIONIST

Royal Lepage Supreme
Toronto, Ontario
08.2020 - 01.2022
  • Managed front desk operations including client calls, bookings and inquiries.
  • Processed real estate documentation and uploaded listings.

Flight Attendant

Avion Express
Poland
01.2020 - 07.2020
  • Ensured passenger safety and comfort during all phases of flight.
  • Delivered exceptional customer service and addressed passenger inquiries promptly.

Education

INVESTMENT FUNDS IN CANADA - - In Progress

Canadian Securities Institute
01-2026

HIGH SCHOOL DIPLOMA -

Escola Tecnica E Empresarial Do Oeste
Portugal
01-2016

Skills

  • Excellent Customer Service
  • Financial Services & Banking operations
  • Problem Solving & Decision Making
  • Multitasking & Prioritization
  • Computer Literacy
  • Strong Communication
  • Product sales
  • Fluent in English, Portuguese and Spanish

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Bank of Montreal
01.2023 - Current

HUMAN RESOURCES COORDINATOR

North Legacy Group Inc.
01.2022 - 01.2024

RECEPTIONIST

Royal Lepage Supreme
08.2020 - 01.2022

Flight Attendant

Avion Express
01.2020 - 07.2020

INVESTMENT FUNDS IN CANADA - - In Progress

Canadian Securities Institute

HIGH SCHOOL DIPLOMA -

Escola Tecnica E Empresarial Do Oeste
RACHEL SOARES