Rachel Soares

Manage large amounts of incoming phone calls, Generate sales leads, Identify and assess customers’ needs to achieve satisfaction,Provide accurate, valid and complete information by using the right methods/tools, Meet personal/customer service team sales targets and call handling quotas, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents,

Maintained clean and organized dining areas to uphold restaurant hygiene standards. Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships. Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels. Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport. Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Handled employee inquiries and complaints regarding policy and benefits issues. Increased organizational effectiveness with data-driven HR strategies based on thorough analytics reports.

Improved employee retention with targeted professional development opportunities. Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.

Answered phone promptly and directed incoming calls to correct offices. Increased customer retention rates through exceptional communication skills and problem-solving abilities. Scheduled office meetings and client appointments for staff teams. Sorted, received, and distributed mail correspondence between departments and personnel. Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Welcomed customers with friendly greeting, answered general questions.

Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage. Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs. Completed pre-flight safety checks to reinforce passenger safety. Welcomed passengers aboard and provided overview of safety procedures. Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation. Used excellent customer service skills in addressing passengers' needs. Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.