RACHEL SNYDER
San Diego
Overview
10
10
years of professional experience
Work History
Adminstrative and Operations assistant
FINANCIAL SENSE WEALTH MANAGEMENT
03.2019 - 02.2020
- Processed paperwork for new and existing clients, including new accounts, transfer of assets, and money movement transactions
- Built and maintained strong client relationships with a focus on excellent communication
- Processed high volumes of paperwork and financial transactions with excellent attention to detail and accuracy
- Initiated and participated in various special projects and assignments
- Researched, scheduled, and coordinated guests for our health and wellness and finance related Podcast series with over 10,000 monthly listeners
- Participated in weekly marketing meetings to discuss and implement marketing strategies to improve client relationships and increase firm revenue
- Answered incoming phone calls, coordinated office lunches and celebrations, and scheduled vendor appointments
Curriculum specialist
bridgepoint education
02.2016 - 03.2018
- Built and assisted with the design of new online courses in the Learning Management System (LMS)
- Edited and finalized Course Guides for both newly developed and revised courses to ensure clarity, consistency and formatting according to APA standards
- Collaborated with Academic Affairs stakeholders to ensure University-wide consistency and innovation within the online classroom
- Communicated and developed relationships with faculty to address and correct any issues within the online classroom to provide the best possible student experience
- Created the first SOP for both new and existing Curriculum Specialists that outlined the proper procedure for each job duty to ensure consistency and uniformity in work completed
- Executed the conversion of 1300 online courses to a new Learning Management system and audited the courses to ensure all content transferred correctly
associate adjunct facult
bridgepoint education
02.2017 - 08.2017
- Instructed EXP105: Personal Dimensions of Education
- Guided newly enrolled students in becoming acclimated to the online environment and classroom
- Instructed students on the topic of understanding their learning patterns to teach them on how best to approach coursework and learning
- Communicated with students via phone and email and demonstrated empathy when dealing with student's sensitive personal issues
- Graded assignments and provided constructive and thorough feedback to ensure student success and retention
FINANCIAL SERVICES LEAD
bridgepoint education
01.2011 - 02.2016
- Promoted to team lead after one year with no previous higher education experience
- Served as a direct liaison between upper management and fellow team members
- Managed a student population of up to 2,000 students in a high-volume call center environment
- Handled and resolves escalated student issues, often in time sensitive and intricate situations
- Demonstrated a strong ability to be empathetic to students of diverse backgrounds
- Counseled students on federal and institutional policies, while staying in compliance with company and federal regulations
- Ensured student retention by providing excellent customer service and ensuring they secure enough funding to complete their program
- Managed student account balances and works independently to organize daily tasks
- Completed daily reports and performs a variety of tasks in Microsoft Office and Outlook
property manager
R & V management
01.2010 - 01.2011
- Managed a 55 unit residential apartment community
- Consistently maintained a 98% or higher occupancy rate
- Toured, screened, and approved prospective residents
- Directed maintenance staff, major repairs, turnover of units and daily operations
- Responsible for all purchasing and budgeting
- Addressed and resolved complex resident issues while ensuring resident retention
- Provided excellent customer service
- Worked in compliance with Fair Housing Laws
- Interacted and communicated effectively with residents of diverse backgrounds
- Marketed the community through various advertising outlets
- Collected rent, handled all monies, and managed all accounts receivables
Education
MA - PSYCHOLOGY, SPECIALIZATION IN HEALTH AND WELLNESS PSYCHOLOGY
UNIVERSITY OF THE ROCKIES
01.2014
BA - PSYCHOLOGY
NATIONAL UNIVERSITY
01.2012
Skills
- VERBAL COMMUNICATION
- WRITTEN COMMUNICATION
- ORGANIZATION
- DETAIL-ORIENTATION
- ADAPTABILITY
- FLEXIBILITY
- PROBLEM-SOLVING
- CRITICAL THINKING
Timeline
Adminstrative and Operations assistant
FINANCIAL SENSE WEALTH MANAGEMENT
03.2019 - 02.2020
associate adjunct facult
bridgepoint education
02.2017 - 08.2017
Curriculum specialist
bridgepoint education
02.2016 - 03.2018
FINANCIAL SERVICES LEAD
bridgepoint education
01.2011 - 02.2016
property manager
R & V management
01.2010 - 01.2011
MA - PSYCHOLOGY, SPECIALIZATION IN HEALTH AND WELLNESS PSYCHOLOGY
UNIVERSITY OF THE ROCKIES
BA - PSYCHOLOGY
NATIONAL UNIVERSITY