RACHEL SIMONE SEYMOUR
Mr Greek
Toronto,Canada
1
Certification
9
years of professional experience
Motivated and dependable individual with experience in customer service, retail, coaching, childcare, and custodial roles. Proven ability to communicate effectively, work collaboratively in team environments, and adapt in fast-paced settings. Known for a strong work ethic, positive attitude, and commitment to delivering excellent service. Passionate about helping others, building meaningful customer relationships, and contributing to a respectful and supportive workplace. Eager to continue learning and growing while adding value to a team.
Work History
Supervisor
2 Months- Led operational teams to enhance service delivery and customer satisfaction.
- Implemented training programs to develop staff skills and improve team performance.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Coordinated scheduling and staffing to ensure efficient restaurant operations during peak hours.
- Fostered a positive work environment, encouraging teamwork and collaboration among staff members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Barista Shift Supervisor
6 Years 6 Months- Supervised daily operations to ensure high-quality customer service and beverage preparation.
- Managed inventory levels, ordering supplies to maintain optimal stock for peak hours.
- Implemented efficient workflow processes to enhance speed of service during busy shifts.
- Conducted regular quality control checks to ensure consistency in beverage presentation and taste.
- Prepared beverages while delivering fast, friendly customer service
- Operated cash register and handled transactions accurately
- Maintained cleanliness of work areas, equipment, and store environment
- Built strong customer relationships through effective communication
- Supported team members during high-volume periods
- Trained and mentored new baristas on coffee brewing techniques and equipment usage.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Coordinated team schedules, ensuring adequate coverage during high-demand periods.
Basketball Coach
1 Year 3 Months- Developed and implemented training programs to enhance athlete performance and teamwork.
- Analyzed game strategies to optimize team tactics and improve overall competitiveness.
- Mentored assistant coaches to foster professional growth and enhance coaching techniques.
- Organized and led practice sessions, ensuring effective skill development among players.
- Evaluated player performance through detailed assessments, providing constructive feedback for improvement.
- Enhanced player skills through personalized coaching and feedback.
- Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
Part-Time Custodian
4 Years 6 Months- Cleaned and maintained common areas including hallways and laundry facilities
- Managed garbage and recycling for tenants
- Performed seasonal maintenance including snow removal and salting
- Ensured a safe, clean, and welcoming environment for residents
Cashier
8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Monitored inventory levels at checkout to ensure product availability.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Sales Associate
1 Year- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management through stock replenishment and organization of merchandise displays.
- Processed transactions accurately using point-of-sale systems, ensuring a seamless checkout experience.
- Monitored product quality and shelf life, ensuring compliance with safety standards and regulations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Led efforts to create a welcoming shopping environment, improving overall customer satisfaction ratings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Custodian
6 Months- Maintained cleanliness of public areas and washrooms
- Collected and disposed of waste efficiently
- Restocked supplies in assigned zones
- Assisted with large-scale end-of-event cleanup
Program Assistant
3 Months- Coordinated activities and events for youth engagement, fostering community involvement and teamwork.
- Supported program implementation by organizing resources and materials effectively.
- Facilitated communication between staff, parents, and community partners to strengthen program initiatives.
- Assisted with planning and coordinating day-to-day and special program activities.
Clerical Assistant
2 Months- Coordinated scheduling for educational programs, optimizing resource allocation and time management.
- Supported faculty with preparation of instructional materials and classroom resources, enhancing learning experiences.
- Assisted in the implementation of office procedures, improving workflow efficiency and communication among staff.
- Developed training materials for new clerical staff, streamlining onboarding processes and knowledge transfer.
- Monitored inventory levels of office supplies, ensuring availability and cost-effective purchasing practices.
- Implemented filing system improvements that increased document retrieval speed and accuracy for administrative tasks.
- Provided exceptional customer service to students and parents, addressing inquiries promptly and professionally.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
Education
Ontario Secondary School Diploma - OSSD
Skills
Customer Service
Communication & Interpersonal Skills
Teamwork & Collaboration
Staff training and development
Goal setting
Documentation and reporting
Time Management
Problem Solving
Cleaning & Maintenance
Cash Handling
Certification
- CPM - Certified Professional Manager
- Smart Serve
- WHMIS
- Food Handling
- First Aid/CPR
Timeline
Supervisor
Mr Greek
05.2026 - CurrentRead More
Basketball Coach
Centennial College
01.2023 - 04.2024Read More
Cashier
Fortinos Supermarket
04.2020 - 12.2020Read More
Barista Shift Supervisor
Starbucks
12.2019 - 06.2026Read More
Custodian
Canadian National Exhibition (CNE)
06.2019 - 12.2019Read More
Program Assistant
Dovercourt Boys and Girls Club (Focus on Youth Program)
05.2019 - 08.2019Read More
Sales Associate
Shoppers Drug Mart
03.2019 - 03.2020Read More
Clerical Assistant
Central Technical School (TDSB Focus on Youth Program)
06.2018 - 08.2018Read More
Part-Time Custodian
Residential Building (401 Winnett Avenue)
07.2017 - 01.2022Read More
Central Technical School
Ontario Secondary School Diploma from OSSD
Read More