RACHEL SHABALIN (she/her)
Treaty 7 Territory,Calgary, AB
Overview
13
13
years of professional experience
Work History
Library Experience Facilitator
Calgary Public Library
03.2023 - Current
- Delivers exceptional service to library users of diverse backgrounds in a fast-paced environment (in-person and Library Hotline)
- Coordinates and supervises library staff while providing effective leadership and knowledge
- Facilitate enthusiastic library programming to promote community engagement
Individual Literary Grant Recipient
Creative Arts Government Funding
08.2021 - 08.2024
- $25,000 Research and Create Grant from Canada Council of Arts
- $15,000 Individual Literary Grant from Alberta Foundation of the Arts
- $15,000 Art Share Grant from Calgary Arts Development
Operations Supervisor
U of C Libraries and Cultural Resources
08.2017 - 05.2021
- Interviewed, hired, and trained 5 to 8 Student Assistant employees for effective service delivery
- Conducted branch tours and library orientations to familiarize academic users with library services
- Delivered exceptional service (in-person and LibChat)
- Managed daily operations, including staff scheduling, task assignments, branch communications, and streamlined workflow
- Cultivated expertise in library systems and tools to enhance user experience
- Created and maintained comprehensive learning resources, training guides, and public-facing FAQs
- Highlights: Member of Operations Managers Working Group, Alma Implementation Team, and FAQ Team
Student Assistant
U of C Libraries and Cultural Resources
06.2012 - 08.2016
- Various branch experience: Downtown Campus Library, Gallagher Library, Taylor Family Digital Library, and Visual & Performing Arts Library
Education
Bachelor of Arts (Honours) - 06/2016
University of Calgary
English LiteratureProfessional Writing Certificate - 01/2020
University of Calgary, Continuing Education
Marketing and Public RelationsSkills
- 8 years in academic environments
- Hiring and interviewing
- Training and mentoring
- Service delivery excellence
- Research and writing skills
- Presentation and public speaking skills
- Proficient in various computer applications
- Conflict resolution
- Relationship builder
Affiliations
I'm an enthusiastic relationship builder with 8 years experience working in academic environments, and 4 years experience in interviewing, hiring, and training employees. I thrive in being a valuable resource for people and providing consistent, high-quality service delivery.
Accomplishments
- "Shifting Baselines," included on ENGL 251-06 course reading list taught by Dr. Stefania Forlini, Winter 2024 Semester
- “Shifting Baselines,” 2nd Runner-Up in the Jacob Zilber Prize for Short Fiction 2022, judged by Heather O’Neill
- “The Surfacing,” Shortlisted for Room’s Creative Non-Fiction 2020, judged by Amanda LeDuc
- Publications in various literary arts magazines: Fiddlehead, Prism International, Minola Review, subTerrain, and others
- Public readings and community sharing of creative work
Community Engagement
- Canthius Magazine - Editorial Board Member (Sept 2023 - Dec 2024)
- filling Station Magazine Publications Society - Arts Editor, Secretary, and Digital Media Coordinator (Nov 2019 - Sept 2023)
References
Available Upon Request
Timeline
Library Experience Facilitator
Calgary Public Library
03.2023 - Current
Individual Literary Grant Recipient
Creative Arts Government Funding
08.2021 - 08.2024
Operations Supervisor
U of C Libraries and Cultural Resources
08.2017 - 05.2021
Student Assistant
U of C Libraries and Cultural Resources
06.2012 - 08.2016
Bachelor of Arts (Honours) - 06/2016
University of Calgary
Professional Writing Certificate - 01/2020
University of Calgary, Continuing Education
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