Rachel Sexsmith
Edmonton,Canada
Summary
Dynamic and ambitious professional with proven organizational and multitasking skills, recognized for swiftly mastering new concepts and fostering positive relationships. Exceptional analytical abilities and strong communication skills contribute to success in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Product Support Specialist - Tier II
WorldWeb Technologies
Calgary, Canada
06.2024 - Current
- Build on system knowledge, and continue to provide exceptional customer support.
- Field questions from, and assist with, the training of Tier I team members.
- Follow procedure to perform required tasks for internal processes, such as software upgrades or enabling different modules.
Product Support Specialist - Tier I
WorldWeb Technologies
Calgary, Canada
07.2023 - 06.2024
- Provide front-line technical support and troubleshooting assistance to customers via telephone and email.
- Maintain updated knowledge of changes to software or procedures.
- Work collaboratively with other support departments of our integration partners to resolve client issues.
- Recreate complex client issues in a demo system to perform bug testing, and write detailed bug reports to escalate issues to the programming team.
Server Shift Leader
Montana's BBQ & Grill
Edmonton, Canada
04.2022 - 05.2023
- Build on existing skills and work collaboratively to provide exceptional customer service.
- Maintain ProServe certification, and follow ID protocols.
- Delegate side tasks, and follow the procedure for cleaning, stocking, and closing the restaurant.
Team Member
Michael's
Edmonton, Canada
08.2021 - 04.2022
- Adapted quickly to changing priorities, and demonstrated flexibility in responding to customer needs.
- Operated the cashier POS system to assist customers with product purchases, returns, and refunds.
- Maintain accurate knowledge of store inventory and product layout to best inform customer inquiries.
Server Shift Leader
Smitty's Family Restauraunt
Calgary, Canada
09.2018 - 03.2020
- Provide exceptional customer service and make menu recommendations based on in-depth knowledge of the menu and rotating specials.
- Monitored team performance to ensure quality, service, and cleanliness standards were met throughout the shift.
- Perform closing duties, such as cleaning and stocking inventory.
Education
High School Diploma -
Chestermere High School
Chestermere, AB01.2020
Skills
- Quickly grasp and apply new concepts
- Building positive relationships
- Analyzing and retaining information
- Strong written and verbal communication
- Software troubleshooting and bug testing
Timeline
Product Support Specialist - Tier II
WorldWeb Technologies
06.2024 - Current
Product Support Specialist - Tier I
WorldWeb Technologies
07.2023 - 06.2024
Server Shift Leader
Montana's BBQ & Grill
04.2022 - 05.2023
Team Member
Michael's
08.2021 - 04.2022
Server Shift Leader
Smitty's Family Restauraunt
09.2018 - 03.2020
High School Diploma -
Chestermere High School
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