Rachel Saysana
Ancaster,ON
Summary
Detail-oriented Project Manager with 5 years experience in the Market Research industry. Organized and highly skilled in computer and communication (written and verbal) tasks. Ready to bring my expertise and and positive attitude to a new role and place!
Overview
8
8
years of professional experience
Work History
Project Manager
Questmindshare
09.2018 - Current
- Manage multiple projects simultaneously while maintaining a strong client service orientation and client relationship with core clients.
- Specializes in recruit-type projects, have trained other PM's on this subject while also creating training guides and presenting them.
- Identified schedule, budget, deliverables, and resources needed to launch project defined in scope of work.
- Using Excel and other database programs to assess and manipulate large amounts of data (VLOOKUP, Pivot tables).
- Coordinate with the following internal departments: Sales, Programming, Translation, Sampling, Outside Vendors.
- Travel to and represent Quest at different conferences in Toronto, the U.S. and Europe.
Marketing Intern
The Works Burgers And Craft Beer
05.2018 - 06.2018
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Collaborated with team members and brainstormed and executed ideas for giveaways, contests, menu items, etc.
- Summer event support - fundraiser BBQ for the Charterability boat ride.
Keyholder
M Boutique
09.2016 - 04.2018
- Completed store opening and closing procedures.
- Made connections and maintained VIP customer relationships.
- Trained sales team members in policies, procedures, and strategies for maximizing store profits.
- Stayed closely connected with floor operations by engaging customers and offering assistance.
- Processed special customer requests for backorder items, refunds, and exchanges.
Customer Service Associate
Fortinos
09.2015 - 04.2018
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Advanced Diploma - Advertising And Marketing Communications Managemen
Mohawk College
Hamilton, ON04.2018
Skills
- Customer Relationship Management
- Cross-functional Collaboration
- Proficient in MS Office
- Proficient in communication programs such as Slack and Zoom
- Problem Solving
- Flexibility
- Attention to Detail
- Adaptability
- Teamwork
- Data Analysis
Timeline
Project Manager
Questmindshare
09.2018 - Current
Marketing Intern
The Works Burgers And Craft Beer
05.2018 - 06.2018
Keyholder
M Boutique
09.2016 - 04.2018
Customer Service Associate
Fortinos
09.2015 - 04.2018
Advanced Diploma - Advertising And Marketing Communications Managemen
Mohawk College
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