Rachel Sammy

Successful background matching employees with roles for maximum performance
Provided technical support to internal and external customers, resolving hardware and software issues in a timely manner.
Assessed customer needs, identified root cause of problems, and implemented solutions for successful resolution.
Troubleshoot issues on device-specific problems, network performance, and internet connectivity.
Resolved conflicts between different operating systems or applications running on the same machine.
Created and maintained technical documentation.
Resolved escalated customer issues quickly and efficiently while adhering to company policy.
Met daily customer service quotas with a focus on quality
Proficiently handled high call volumes while maintaining quality service standards.
Met performance goals and call center metrics in a fast-paced performance setting.
Used a database system to record notes and call information.

Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored security and handled incidents calmly.
Strengthened merchandising and promotional Planning and Coordination strategies to drive customer engagement and boost sales.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offering each customer top-notch, personal service to boost sales and customer satisfaction.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Upsold warranties and complementary products to customers through persuasive marketing techniques.

Maintained customer satisfaction with forward-thinking strategies
Answered constant flow of customer calls with minimal wait times.
Offering advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals