Rachel Sachse
Elmira,ON
Summary
Proven Customer Service Representative at LCBO, adept in complaint resolution and sales expertise, consistently enhancing customer satisfaction and meeting sales quotas. Leveraged creative problem-solving and conflict resolution skills to improve service levels and productivity, demonstrating punctuality and reliability. Achieved notable success in building positive customer relationships and collaborating effectively with sales teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LCBO
Waterloo, Ontario
06.2012 - 06.2022
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative
LCBO
Stoney Creek, Ontario
01.1999 - 06.2012
Education
High School Diploma -
Sir John A McDonald
Hamilton, ON06-1984
Skills
- Complaint resolution
- Task prioritization
- Sales expertise
- Conflict resolution
- Punctuality and reliability
- Creative problem solving
Affiliations
- Volunteer work with the Elmira community
- Fitness and nutrition
Certification
- Forklift
- CPR
- "WOW" leader
- Floor cleaning zamboni
References
References available upon request.
Timeline
Customer Service Representative
LCBO
06.2012 - 06.2022
Customer Service Representative
LCBO
01.1999 - 06.2012
High School Diploma -
Sir John A McDonald
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