Rachel Rowling
Edmonton,AB
Summary
A compassionate and dedicated people person with 20+ years of progressive career in local and international health and wellness consumer and business markets. Visionary leader with a proven track record in startups as well as large enterprises with a hands-on approach to driving organizational growth. Forward-thinking and proactive with a strong technology background in sales, e-commerce, CRM, Conversational AI, product development, marketing, technology, cross-functional operations, and executive management.
Overview
24
24
years of professional experience
Work History
Chief Operating Officer
Taqtik Health, Inc.
01.2016 - Current
- Overseas four global high-value health and beauty brands.
- Conduct one-to-one virtual sessions with scheduled international clients
- Manage independent beauty consultant training program.
- Overseas health and beauty community with over 40k global members
- Lead operational oversight with budgetary supervision for remote team in 10 countries
- Weekly and monthly reporting to President and investors on company performance by analyzing and interpreting data and metrics.
- Orchestrated positive media coverage and stakeholder relations as public face of company.
- Negotiated and drafted contracts with international business partners, clients and vendors, developing over 2000+ product SKU's.
- Established all consumer, partner and employee policies to promote company culture and vision.
- Developed quarterly business plans to evaluate cost projections.
- R&D/Product Roadmap/Service Development - Technology prime for all internal IT systems, cloud-based health vertical B2B and B2C platforms and applications
- Developed end to end sales process to build consumer and partner sales funnel to 35k consumer inquiries, teaching global teams, and automating through technology
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
- Align organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated marketing strategies.
Global Director - Consumer Health and Beauty
Medaway Health
02.2010 - 01.2016
- Developed strategic and operational plans to expand international digital healthcare travel business. Treatments include cosmetic, bariatric, gender transition, dental, and aesthetics to over 25+ destinations.
- Created annual budget and developed comprehensive plans to accomplish company objectives while staying within budget.
- Developed strategic partnerships with international hospitals, clinics, and industry experts to drive business development.
- Developed and maintain IT infrastructure and platform compliant with all global Health privacy laws. (HIPAA).
- Established C-level relationships with local, national, and international businesses.
- Maintained partner networks/negotiate all partner and legal contracts.
- Developed marketing strategies and integrated campaigns.
- Set and oversaw financial and business management structures.
- Managed team of 40 account managers and field service professionals and discussed issues to provide resolution and apply best practices.
Director of Strategic Alliances
Telus Communications
01.2008 - 01.2010
- Worked with national strategic alliance team to manage Tier 1 Business Partners dashboard and KPI's for Microsoft, Nortel Networks, Accenture, IBM, Cisco
- Developed joint partner solutions and chaired quarterly partner meetings to drive discussions, and benchmark performance against $200M+ annual target quota.
- Conducted continuous partner evaluations against market trends to stay current on consumer and competitor changes.
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
- Worked with national sales teams to understand enterprise needs and provide partner solutions.
- Worked with cross-functional marketing teams to build, implement and launch national partner marketing initiatives to maximize joint growth through sales of product bundles SMB, Enterprise, products. Go to market solutions (enterprise, vertical, channel and SMB).
- Conducted continuous evaluations of market trends to stay current on consumer and competitor changes.
Complex Bid Consultant
TELUS Communications
01.2006 - 01.2008
- Achieved high bid approval ratio in multi-million dollar complex solutions – bid Development/RFP responses
- Consistent and high approval rating working to secure consensus and approval from key stakeholder groups
- Fast adopter of in-house and complex pricing methodology and tools preparation.
- 100% achievement of bid submission ontime.
Head of Services
Alcatel-Lucent
02.2000 - 01.2006
- National P&L and balanced scorecard responsibilities for B2B customer service, account management, professional services, and partner education.
- Grew service revenue from 10% to 50% across new and existing business installations
- Managed national service delivery team of 110+ pre-sales engineers, project managers, professional services, and partner trainers.
- Lead national account management team to meet sales objectives by proposing complex solutions/upgrades and expansions to tier 1, 2, & 3 business customers.
- Supported national installed base of over 10,0000 business customers across Asia Pacific
- Oversee project management team for all national complex installations.
- Manage professional services consultants (direct & contract) to increase billable time ratio to over 80%.
- Develop and support growth in managed services portfolio.
- Interfacing with partner/supplier's Senior Executive Leadership team to develop win-win relationships, strategies, go-to market business plans and joint commercial agreements.
- Pro-actively driving and negotiating annual sourcing savings from established partnerships/ suppliers.
Education
Computer Systems Technology - Computer Science
Northern Institute of Technology
CanadaExecutive MBA - Business Administration
Athabasca University
Athabasca, AB07.2008
Skills
- Product/brand development
- Digital marketing
- Remote global management (10 years)
- Technology planning
- Strategic planning
- Data analysis
- Digital health startups
- Problem-solving
- Capital raising
- Understanding overall business functions
- Strong technology background
- 12 years international remote business/people management
- Public speaking skills
- Leadership abilities
- Excellent people skills
- Exceptional computer skills
Timeline
Chief Operating Officer
Taqtik Health, Inc.
01.2016 - Current
Global Director - Consumer Health and Beauty
Medaway Health
02.2010 - 01.2016
Director of Strategic Alliances
Telus Communications
01.2008 - 01.2010
Complex Bid Consultant
TELUS Communications
01.2006 - 01.2008
Head of Services
Alcatel-Lucent
02.2000 - 01.2006
Computer Systems Technology - Computer Science
Northern Institute of Technology
Executive MBA - Business Administration
Athabasca University
Core Technologies
- Marketing Automation (Hubspot, Marketo)
- Cloud hosting, Domain (CPANEL, WHM)
- Lead generation (SEO, Google analytics, Google console, Google-ads, Facebook, Instagram ad campaigns
- Websites (Wordpress, HTML)
- Cloud Community Platforms (Salesforce, Wordpress, Third-party)
- ECommerce Platforms (Shopify, Wordpress, Amazon, Third-party)
- CRM (Salesforce, Hubspot) third-party)
- Email Suites (GSuite, Office 365, Outlook)
- API's (third party)
- Blockchain platforms
- Business Intelligence
- AI Platforms (Amazon LEX, Azure, IBM Watson)
- Telehealth platforms (Third party)
- Voice/Data/IP (Third party)
- Call Centers (Hosted, Cloud-based)
- Social Media Platforms (Third party)
- Learning Development Platforms (Adobe LMS, Captivate, Third-party)
- Cloud Community Platforms
Core Technologies
- Marketing Automation (Hubspot, Marketo)
- Cloud hosting, Domain (CPANEL, WHM)
- Lead generation (SEO, Google analytics, Google console, Google-ads, Facebook, Instagram ad campaigns
- Websites (Wordpress, HTML)
- Cloud Community Platforms (Salesforce, Wordpress, Third-party)
- ECommerce Platforms (Shopify, Wordpress, Amazon, Third-party)
- CRM (Salesforce, Hubspot) third-party)
- Email Suites (GSuite, Office 365, Outlook)
- API's (third party)
- Blockchain platforms
- Business Intelligence
- AI Platforms (Google Dialogflow, Amazon LEX, Azure, IBM Watson)
- Telehealth platforms (Third party)
- Voice/Data/IP (Third party)
- Call Centers (Hosted, Cloud-based)
- Social Media Platforms (Third party)
- Learning Development Platforms (Adobe LMS, Captivate, Third-party)
- Cloud Community Platforms
B2B HEALTHCARE PROJECTS
B2B (RECENT HEALTHCARE PROJECTS)
- NMN dietary supplement - global marketing - Japanese big pharmaceutical/life science company - 172 companies (Japan 55, Overseas 117) (As of March 31, 2021)
- Mobile App Development - Various hospitals/clinics
- Telehealth - Japan Private Hospital
- Mental Health Marketing - Singapore company
- Healthcare project - Beijing - IT Property management company - over 1.7M residents. Co-location on custom app. Resident access for second opinions, telehealth, and onsite services (procedures) to Japan, Malaysia, South Korea, Thailand.
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