Rachel Romo
Laguna Niguel
Summary
Motivated Communication student with a strong background in customer engagement, sales support, and team collaboration. Over 4 years of experience in high-volume hospitality roles, consistently excelling in relationship-building, upselling, and problem-solving under pressure. Adept at adapting messaging to diverse audiences, handling transactions with accuracy, and contributing to team success.
Overview
4
4
years of professional experience
Work History
Server
Wind and Sea Restaurant
09.2025 - Current
- Provide professional, attentive service in a high-volume waterfront dining environment.
- Communicate effectively with diverse guests to create a welcoming and memorable experience.
- Collaborate with team members and management to ensure efficient table turnover and guest satisfaction.
- Upsell menu items and specialty beverages to drive sales and enhance the dining experience.
Server
Capo Leisure House
12.2024 - Current
- Deliver personalized guest experiences, strengthening customer loyalty and repeat business.
- Promote and upsell specialty beverages, directly supporting revenue growth.
- Communicate effectively with diverse guests and team members to ensure seamless service.
- Contribute to bar operations by assisting in promotions and menu recommendations.
Host/Busser/Server/Cocktail Server
Harpoon Henry's Seafood Restaurant
07.2021 - 08.2025
- Advanced through four positions, reflecting adaptability, reliability, and strong interpersonal skills.
- Supported restaurant promotions by recommending specials and providing menu knowledge to guests.
- Handled POS systems and managed accurate cash/credit transactions.
- Delivered high-quality service that built strong rapport with regular customers.
- Collaborated with management and staff to maintain smooth peak-hour operations.
Education
Associate of Arts - Communications
California State University, Long Beach
Long Beach, CA05-2026
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA05-2024
Associate of Arts - Communications
Saddleback College
Mission Viejo, CA05-2024
Skills
- Marketing & Promotion (Upselling, Customer Engagement)
- Strong Written & Verbal Communication
- Relationship-Building & Client Service
- Adaptability & Problem-Solving
- Task Prioritization & Time Management
- Team Collaboration
- POS & Transaction Management
Timeline
Server
Wind and Sea Restaurant
09.2025 - Current
Server
Capo Leisure House
12.2024 - Current
Host/Busser/Server/Cocktail Server
Harpoon Henry's Seafood Restaurant
07.2021 - 08.2025
Associate of Arts - Communications
California State University, Long Beach
Associate of Arts - Psychology
Saddleback College
Associate of Arts - Communications
Saddleback College