Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Romo

Laguna Niguel

Summary

Motivated Communication student with a strong background in customer engagement, sales support, and team collaboration. Over 4 years of experience in high-volume hospitality roles, consistently excelling in relationship-building, upselling, and problem-solving under pressure. Adept at adapting messaging to diverse audiences, handling transactions with accuracy, and contributing to team success.

Overview

4
4
years of professional experience

Work History

Server

Wind and Sea Restaurant
09.2025 - Current
  • Provide professional, attentive service in a high-volume waterfront dining environment.
  • Communicate effectively with diverse guests to create a welcoming and memorable experience.
  • Collaborate with team members and management to ensure efficient table turnover and guest satisfaction.
  • Upsell menu items and specialty beverages to drive sales and enhance the dining experience.

Server

Capo Leisure House
12.2024 - Current
  • Deliver personalized guest experiences, strengthening customer loyalty and repeat business.
  • Promote and upsell specialty beverages, directly supporting revenue growth.
  • Communicate effectively with diverse guests and team members to ensure seamless service.
  • Contribute to bar operations by assisting in promotions and menu recommendations.

Host/Busser/Server/Cocktail Server

Harpoon Henry's Seafood Restaurant
07.2021 - 08.2025
  • Advanced through four positions, reflecting adaptability, reliability, and strong interpersonal skills.
  • Supported restaurant promotions by recommending specials and providing menu knowledge to guests.
  • Handled POS systems and managed accurate cash/credit transactions.
  • Delivered high-quality service that built strong rapport with regular customers.
  • Collaborated with management and staff to maintain smooth peak-hour operations.

Education

Associate of Arts - Communications

California State University, Long Beach
Long Beach, CA
05-2026

Associate of Arts - Psychology

Saddleback College
Mission Viejo, CA
05-2024

Associate of Arts - Communications

Saddleback College
Mission Viejo, CA
05-2024

Skills

  • Marketing & Promotion (Upselling, Customer Engagement)
  • Strong Written & Verbal Communication
  • Relationship-Building & Client Service
  • Adaptability & Problem-Solving
  • Task Prioritization & Time Management
  • Team Collaboration
  • POS & Transaction Management

Timeline

Server

Wind and Sea Restaurant
09.2025 - Current

Server

Capo Leisure House
12.2024 - Current

Host/Busser/Server/Cocktail Server

Harpoon Henry's Seafood Restaurant
07.2021 - 08.2025

Associate of Arts - Communications

California State University, Long Beach

Associate of Arts - Psychology

Saddleback College

Associate of Arts - Communications

Saddleback College
Rachel Romo