RACHEL ROBBINS

• Manage a large volume of warm leads via inbound and outbound calls
• Demonstrate in-depth knowledge of life insurance products and benefits with effective communication regarding complex concepts to clients
• Cultivate and maintain strong client relationships through exceptional communication and end-to-end service
• Conduct thorough needs assessments to qualify and recommend tailored insurance solutions that align with customers’ unique needs and circumstances
• Maintain a goal-oriented drive to meet weekly, monthly, and quarterly sales targets
• Abide with phone calling compliance standards in collaboration with Quality Assurance team for call monitoring purposes
• Ensure all transactions and documentation comply with regulatory requirements and company policies

• Sourced active/ passive candidate sales professionals across multiple medians

• Conducted resume pre-screening and initial interviews

• Prospect and lead generation through referrals and networking

• Demonstrated in depth knowledge of a wide range of insurance policies and products including Life, and Accident/Sickness

• Leveraged CRM software to effectively manage and track leads, appointments and sales activities

• Utilized consultative selling techniques to understand client’s insurance needs and provide tailored solutions

• Worked with clients to establish what their ideal candidate would look like by managing multiple candidate pools using our applicant tracking system (ATS), screening applications, categorizing candidates, and continuously communicating feedback throughout a campaign

• Developed a tailored interview guide for each role based on the client's expectations and requirements

• Shortlisted candidates based on a client's requirements

• Worked with our in-house Recruitment Marketers to ensure potential candidates are asked appropriate screening questions

• Carried out two-way video interviews on shortlisted candidates and sharing them with the client

• Reviewed shortlisted candidates with the client and work with them to coordinate final interviews

• Carried out reference checks and criminal background checks as required as well as facilitating online behavioral tests

• Supported the People & Culture Analyst with the tracking and maintenance of the HRIS
• Supported the People & Culture Analyst with a variety of responsibilities, including, the Length of Service Recognition Program and documentation of HR processes
• Coordinated the process and generation of documents related to annual Employee Performance Reviews (Roles & Responsibilities, Review Templates, Tracking Spreadsheets)
• Fielded questions on Team-member Programs (e.g., leave, benefits, transit, wellness programs)

• Responded to employee/manager inquiries from Tier 1 tickets submitted through Service Now
• Followed up with matters regarding compensation, benefits, time and leave, talent acquisition using HRIS (Workday)
• As a member of the Solutions Squad, maintained, prioritized, and monitored daily responsibilities to ensure proper alignment of resources

• Liaised with onboarding tasks to provide an engaging new employee experience, in an efficient and timely manner
• Assisted with recruitment activities including editing, inputting, and review of new employee documents
• Administration of employee group benefits plans including enrollments, terminations, and ad-hoc changes
• Provided guidance, advice, and support to staff/ faculty as it pertains to staffing processes and policies
• Determined benefit eligibility and educate employees in accordance with appropriate collective agreement
• Prepared various employment documents, including but not limited to employment verification letters, leave letters, Provincial Permanent Residency applications and resignation/retirement acknowledgement letters
• Participated in monthly New Employee Recognition event by providing a Workday demonstration on a rotation basis
• Supported managers/leaders with various staffing transactions through informal training and demonstrations
• Maintained employee personnel files in Workday by uploading confidential worker documents such as employee agreements, salary raises, and termination notices.
• Tracked disability management cases including paid and unpaid leaves (i.e sick, vacation, personal leaves) ensuring proper documentation is drafted and distributed to key stakeholders
• Maintained email correspondence, replying to HR-related inquiries and providing assistance when necessary
• Managed HR Payroll email inbox on a rotation basis, responding to general HR queries and responding or forwarding to appropriate contact
• Managed Workday inbox task items by setting daily priorities to ensure time-sensitive, pay-related business processes are completed promptly and efficiently
• Processed and approved Faculty contracts by diligently reviewing data as it relates to contract duration, workload, and compensation
• Ran bi-weekly and monthly audit reports, performing data analysis with a high degree of accuracy