Rachel Richardson

• Sophisticated calendar management and support to the Vice-President of Human Resources as well as the Vice-President of Strategic Projects and Workforce Planning with multiple internal and external stakeholders
• Coordinate internal and external meetings and ensure effective communication of information to key internal and external stakeholders
• Proactively manage travel booking and arrangement of meetings and logistics
• Assemble and analyze highly confidential information from multiple sources, and prepare reports, agendas, presentations, etc
• Act as the first line of support for internal and external stakeholders; coordinate, prioritize and respond to mail, telephone and electronic enquiries and/or forward to the appropriate person or department
• Perform transcription duties of a highly confidential, sensitive, and/or technical nature
• Carry out special projects, as assigned and independently research, prioritize and follow up on status
• Collaborate with other executive assistants and administrators to ensure appropriate coverage in support of company wide special projects and initiatives.

· Budget Coordinator for Human Resources, Legal and Compliance. Providing monthly reports with our variances to ensure we maintain on budget through the year

· Event planning for Human Resources, (social events, conference, celebration planning)

· Responsible in handling our rewards & recognition platform for our employees

· Managing all invoice and disbursements for the department; ensuring all are processed and paid on time

• Ensures that all payroll-related information is received in a timely manner, meeting appropriate deadlines for cut-off
• Enter new and updated employee information in the HRMS accurately and within payroll deadlines
• Ensure accurate and timely response to enquiries regarding HRMS employee and manager self-serve; make adjustments to data as required; ensure attendance accruals are accurate
• Provides administrative support to the Human Resources department
• Responds to enquiries; escalate enquiries when appropriate; prepare and distribute correspondence using templates – mortgage letters, confirmation of employment, etc
• Administers and supports various HR programs
• Schedule and create ad hoc reports as required
• Document and maintain administrative procedures.

• Processing applications and service requests with established service standards
• Providing prompt and accurate resolution to complex problems
• Investigating and analyzing simple cases and completing necessary follow-up changes
• Providing prompt and courteous administration of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources.

• On/Off various locations Kingston, Ottawa, Toronto)
• Started in 2015 as a lead host, after 6 months promoted to Bartending/Serving
• Opening and closing duties, responsible for carrying and balancing float and process payments and check out
• Providing professional and friendly customer service and ensuring clients are satisfied with service and quality of overall experience
• Educated guests on daily specials and appetizers, entrees, desserts and other menu items
• Promoted desserts, appetizers and specialty drinks to optimize sales
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

• Assisting the sales team by providing coordination of appointments between different agents, buyers and sellers, represent agents professionally during their absence and helped in resolving client issues
• Preparing and executed paperwork and finalizing sales transactions, corresponding to client emails, utilize various computer programs and databases
• Opening and closing the office (key holder)
• Scheduled home viewings with potential buyers
• Prepared market analysis statistics and bid presentation for buyers and sellers
• Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases
• Generated list of properties to meet specific client needs.

• Customer service, greeted and seated clients in a professional and timely manner
• Served clients in a caring and knowledgeable way, about current specials and menu items
• Responsible for being knowledgeable about updated menu-drink items
• Cash Control and Deposits made daily
• Creating a memorable personable experience for each customer.