Rachel Rhee

• Warmly greets customers, offering assistance and answering questions to build rapport and retention
• Promptly and professionally answers phone calls, emails, and messages
• Efficiently processes membership transactions and sales through POS systems, ensuring a smooth and positive customer experience
• Develops thoughtful and creative solutions for customer service challenges
• Works to maintain and exceed the expectation of cleanliness, safety, and community focus characteristic of a Touchstone Climbing gym

Led educational outdoor summer programs for children, focusing on safety, skill development, and positive camper experience. Developed excellent customer service and company expertise as a camp leadership understudy.

• Taught essential skills in hiking, rock climbing, paddle boarding, and survival techniques
• Built rapport with co-instructors to ensure smooth collaboration, clear communication, and effective instruction
• Maintained direct and professional communication with parents to ensure camper safety and parent satisfaction
• Guided campers in practicing kindness, empathy, and positive encouragement in a teamwork environment
• Assisted young campers in recognizing and mitigating risk during outdoor activities

Provided mentorship and support to college students in a residential setting, with an emphasis on fostering community service and engagement.

• Assisted residents with transitioning into a new living environment
• Maintained strong relationships with students and served as a reliable resource for academic and emotional support
• Conducted regular welfare checks with residents, directing students to university-provided services when desired/necessary
• Received training in conflict management, de-escalation techniques, and emergency response to ensure student and community safety
• Built rapport and collaborated with other resident advisors to implement entertaining and engaging events for residents
• Worked closely with campus police and rescue services to address student needs in times of crisis

Gained hands-on experience in a clinical setting, assisting physical therapists and engaging with patients.

• Demonstrated adaptability and the ability for quick learning in a dynamic healthcare environment
• Observed how to navigate health-related conversations with clarity, kindness, and empathy
• Shadowed physical therapists and aides, gaining insight in creating personalized patient care

Learned how to balance a warm, friendly front desk presence with professional customer service in a small business environment.

• Demonstrated an adaptability for completing a variety of tasks including janitorial duties, climbing instruction, as well as front desk operations
• Presented safety orientations for new climbers to ensure individual and community safety
• Conducted tests for top rope and lead belay certifications