Rachel Reinkober
Amherstburg,ON
Summary
Hardworking and passionate Service Manager, excelling in team leadership and customer service. Equipped with strong problem-solving abilities.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Maintained OEM compliance.
Overview
9
9
years of professional experience
Work History
Service Manager
Provincial Chrysler
05.2021 - 06.2025
- Managed service department operations, ensuring efficient workflow and high customer satisfaction.
- Supported the team in troubleshooting and enhancing problem-resolution processes.
- Participated in staff training sessions on best practices for customer engagement and support.
- Developed strategic initiatives to increase service revenue through targeted promotions and upselling techniques.
- Coordinated communication between service advisors and customers, fostering transparency during the repair process.
- Analyzed the customer feedback data (CX) to identify improvement areas, enhancing the overall service quality.
- Oversaw compliance with safety regulations and industry standards, maintaining a safe working environment.
- Resolved customer complaints in a professional and timely manner, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of Service advisors and technicians, ensuring timely completion of repair orders and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Ensured compliance with industry regulations by staying current on relevant training.
- Maintained strong relations with DSM.
Assistant Service Manager
Provincial Chrysler
05.2019 - 05.2021
- Assisted the Service Manager in coordinating service department operations to enhance customer satisfaction and streamline workflow.
- Facilitated communication between departments to enhance collaboration and ensure the completion of customers' vehicles on time.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Served as a knowledgeable point-of-contact for customers and advisors seeking information about vehicle maintenance requirements or troubleshooting advice.
- Coordinated with other departments to maintain a streamlined and productive workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Advisor
Tilbury Chrysler
04.2016 - 05.2019
- Enhanced customer satisfaction by providing expert advice on vehicle maintenance and service options.
- Coordinated service appointments and managed customer inquiries to streamline operations.
- Developed strong relationships with customers, ensuring repeat business through exceptional service.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Ensured thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly work area ensuring floors were clean, emptying trash cans and wiping down surfaces.
- Answered customer inquiries via the phone, email, and text.
- Booked service appointments
- Handled cash and debit terminals to close out work orders.
- Utilized PBS as the main dms.
- Maintained up-to-date training via Dealer Connect.
Education
Hairstylist Apprenticeship -
Ministry of Training, Colleges And Universities
Windsor, ON06-2006
High School Diploma -
Western Secondary School
Amhertsburg, ON06-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Time management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- KPI monitoring
- Quality assurance
- Documentation and reporting
- Office administration
- Employee supervision
- Outgoing and energetic
- Service scheduling
- Work Planning and Prioritization
- Policy and procedure enforcement
- Service documentation
- New employee hiring
- Estimating and quoting
- Continuous improvement
- Analytical thinking
- Shift scheduling
- Flexible schedule
- Supply ordering
- Regulations compliance
- Proficient in Reynolds and Reynolds, PBS, Autopoint, Dealer connect, word, and Excel
Timeline
Service Manager
Provincial Chrysler
05.2021 - 06.2025
Assistant Service Manager
Provincial Chrysler
05.2019 - 05.2021
Service Advisor
Tilbury Chrysler
04.2016 - 05.2019
Hairstylist Apprenticeship -
Ministry of Training, Colleges And Universities
High School Diploma -
Western Secondary School
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