Rachel Reinkober
Amherstburg,ON
Summary
Hardworking and passionate, excelling in team leadership and customer service. Equipped with strong problem-solving abilities.
Organized and dependable, successful at managing multiple priorities and deadlines with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced certified hairstylist with a strong background in delivering high-quality hair care and styling services. Skilled in cutting, coloring, and styling techniques, focusing on modern trends and customer satisfaction. Motivated by the love of aesthetic improvement and the desire for customer satisfaction.
Overview
23
23
years of professional experience
Work History
Service Manager
Provincial Chrysler
05.2021 - 06.2025
- Managed service department operations, ensuring efficient workflow and high customer satisfaction.
- Supported the team in troubleshooting and enhancing problem-resolution processes.
- Participated in staff training sessions on best practices for customer engagement and support.
- Developed strategic initiatives to increase service revenue through targeted promotions and upselling techniques.
- Coordinated communication between service advisors and customers, fostering transparency during the repair process.
- Analyzed the customer feedback data (CX) to identify improvement areas, enhancing the overall service quality.
- Oversaw compliance with safety regulations and industry standards, maintaining a safe working environment.
- Resolved customer complaints in a professional and timely manner, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of Service advisors and technicians, ensuring timely completion of repair orders and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Ensured compliance with industry regulations by staying current on relevant training.
- Maintained strong relations with DSM.
Assistant Service Manager
Provincial Chrysler
05.2019 - 05.2021
- Assisted the Service Manager in coordinating service department operations to enhance customer satisfaction and streamline workflow.
- Facilitated communication between departments to enhance collaboration and ensure the completion of customers' vehicles on time.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Served as a knowledgeable point-of-contact for customers and advisors seeking information about vehicle maintenance requirements or troubleshooting advice.
- Coordinated with other departments to maintain a streamlined and productive workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Advisor
Tilbury Chrysler
04.2016 - 05.2019
- Enhanced customer satisfaction by providing expert advice on vehicle maintenance and service options.
- Coordinated service appointments and managed customer inquiries to streamline operations.
- Developed strong relationships with customers, ensuring repeat business through exceptional service.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Ensured thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained clean and orderly work area ensuring floors were clean, emptying trash cans and wiping down surfaces.
- Answered customer inquiries via the phone, email, and text.
- Booked service appointments
- Handled cash and debit terminals to close out work orders.
- Utilized PBS as the main dms.
- Maintained up-to-date training via Dealer Connect.
Assembly Line Production Worker
TRQSS
04.2007 - 05.2016
- Operated machinery to assemble components efficiently and accurately.
- Conducted quality inspections to ensure product compliance with standards.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Trained new employees on assembly line procedures and safety protocols.
- Monitored inventory levels and reported discrepancies to maintain supply flow.
- Assisted in troubleshooting equipment issues, minimizing disruption to production schedules.
- Maintained a clean and organized work environment to promote safety and efficiency.
- Contributed to overall team success by meeting daily production targets consistently.
Hairstylist
Classic Cuts
05.2002 - 08.2007
- Managed appointment scheduling to maximize operational efficiency and minimize wait times.
- Processed payments and entered sales in the register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Implemented new styling techniques, enhancing service offerings and improving client satisfaction.
- Developed strong client relationships through exceptional customer service and attention to detail.
- Maintained high standards of cleanliness and sanitation throughout the salon environment.
- Delivered customized haircuts and styles based on client preferences and current trends.
Hairstylist/Salon Owner/Operator
Transformations Unisex Hair Studio
09.2004 - 04.2007
- Delivered personalized hair consultations to determine client preferences and styles.
- Executed precision haircuts and color techniques to achieve desired results for clients.
- Implemented new salon procedures to enhance operational efficiency and client satisfaction.
- Maintained up-to-date knowledge of industry trends, products, and services for informed recommendations.
- Developed strong client relationships through consistent communication and follow-up appointments.
- Consistently maintained the cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entered sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
Education
Hairstylist Apprenticeship -
Ministry of Training, Colleges And Universities
Windsor, ON06-2006
High School Diploma -
Western Secondary School
Amhertsburg, ON06-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Time management
- Conflict resolution
- Goal oriented
- Trustworthy and honest
- KPI monitoring
- Quality assurance
- Documentation and reporting
- Office administration
- Employee supervision
- Outgoing and energetic
- Service scheduling
- Work Planning and Prioritization
- Policy and procedure enforcement
- Service documentation
- New employee hiring
- Estimating and quoting
- Continuous improvement
- Flexible schedule
- Supply ordering
- Regulations compliance
- Proficient in Reynolds and Reynolds, PBS, Autopoint, Dealer connect, word, and Excel
Client consultation
Hair styling techniques
Licensed Hairstylist
Highlights and lowlights
Customer education
Hair analysis
Styling tools
Cuts for women
Hair straightening
Thermal styling
Foiling expertise
Color principles
Timeline
Service Manager
Provincial Chrysler
05.2021 - 06.2025
Assistant Service Manager
Provincial Chrysler
05.2019 - 05.2021
Service Advisor
Tilbury Chrysler
04.2016 - 05.2019
Assembly Line Production Worker
TRQSS
04.2007 - 05.2016
Hairstylist/Salon Owner/Operator
Transformations Unisex Hair Studio
09.2004 - 04.2007
Hairstylist
Classic Cuts
05.2002 - 08.2007
Hairstylist Apprenticeship -
Ministry of Training, Colleges And Universities
High School Diploma -
Western Secondary School
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