Rachel Reid
Hamilton
Summary
I am a hard working young future student who is enjoying her service in the food industry. I enjoy building relationships with my fellow co workers to smoothen in restaurant operations, as well as with my customers. I strive for new work experience still in the restaurant industry but away from the "All You Can Eat" world. I believe I have achieved the expectations placed for me and aspire for new knowledge. During my time outside of work, I enjoy volunteering within my community providing care for others. Professional establishments you may find me volunteering at are TheHub - a non profit establishment that supports and helps the less fortunate adult and youth get back on there feet. I have completed an in school and summer learning session at the Ontario Leadership Camp, as well as offered my help in the youth sports department with Dig Deep Sports and Knapper.
Overview
6
6
years of professional experience
Work History
Server
East Side Mario's Restaurant
05.2023 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served AYCE soup, salad, homeloaf, and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Receptionist
The Warrior Factory
04.2022 - 08.2022
- Answered and directed incoming calls using multi-line telephone system
- Processed payments and updated accounts to reflect balance changes
- Sorted incoming mail and directed to correct personnel each day
- Reported suspicious individuals to supervisor
- Greeted customers, answered general questions and directed to appropriate locations
- Scheduled appointments and maintained updated appointment calendars
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed reservations, communicated with clients, and updated client records/waivers.
Hostess
East Side Marios
08.2021 - 04.2022
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted incoming guests to escort to assigned dining area and present menus
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Built positive relationships with other front-of-house and kitchen staff
- Stayed attentive to server availability and table turnover to quickly seat guests
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
Crew Trainer / GEL / Cross Trained
McDonalds
03.2019 - 07.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
- Joined the kitchen staff as extra support when necessary as well as supported daily food prep
Education
Certificate of Technical Studies - Office Administration
Fanshawe College
1001 Fanshawe College Blvd, London ONHigh School Diploma -
Bishop Ryan Catholic Secondary
Hamilton, ON06-2022
No Degree -
Glendale Secondary School
Hamilton ONElementary Diploma -
Elizabeth Bagshaw Elemenatry School
06-2018
Skills
- Order management
- Customer service
- Upselling techniques
- Time management
- Customer relationship management
- Effective communication
- Efficient Allergy Care
- Professionalism
- Respectful Converser
- Cash handling
- Strong work ethic
- Cleanly
Timeline
Server
East Side Mario's Restaurant
05.2023 - 03.2025
Receptionist
The Warrior Factory
04.2022 - 08.2022
Hostess
East Side Marios
08.2021 - 04.2022
Crew Trainer / GEL / Cross Trained
McDonalds
03.2019 - 07.2021
Certificate of Technical Studies - Office Administration
Fanshawe College
High School Diploma -
Bishop Ryan Catholic Secondary
No Degree -
Glendale Secondary School
Elementary Diploma -
Elizabeth Bagshaw Elemenatry School
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