Rachel Newman
Winnipeg,MB
Summary
Accomplished Guest Experience Manager with a proven track record at Earls Kitchen + Bar, enhancing guest satisfaction and streamlining operations. Expert in guest relations management and adaptive problem solving, I significantly improved online ratings and efficiency. Skilled in hospitality best practices, I excel in communication and teamwork, ensuring memorable guest experiences.
Overview
4
4
years of professional experience
Work History
Guest Experience Manager
Earls Kitchen + Bar
11.2023 - Current
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the community.
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
- Managed reservation system updates, ensuring accurate room availability information for guests and staff.
- Analyzed guest data to identify trends and areas for improvement in service delivery.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Answered guest inquiries and provided information regarding large personalized reservation.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Head Hostess
Chop Steakhouse & Bar
05.2021 - 09.2023
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Banquet Server
Sandman Hotel
05.2021 - 09.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Education
High School Diploma -
College Beliveau High School
Winnipeg, MB06-2023
Skills
- Exceptional communication
- Guest service
- Strong teamwork
- Sales and upselling
- Guest relations management
- Adaptive problem solving
- Menu presentation
- Hospitality best practices
Timeline
Guest Experience Manager
Earls Kitchen + Bar
11.2023 - Current
Head Hostess
Chop Steakhouse & Bar
05.2021 - 09.2023
Banquet Server
Sandman Hotel
05.2021 - 09.2023
High School Diploma -
College Beliveau High School
Similar Profiles
GARV HANSGARV HANS
Line Cook at Earls Kitchen + BarLine Cook at Earls Kitchen + Bar
Graham Sharma NordalGraham Sharma Nordal
Line Cook at Earls Kitchen + BarLine Cook at Earls Kitchen + Bar
Diya GhaiDiya Ghai
Line Cook at Earls Kitchen + BarLine Cook at Earls Kitchen + Bar