Rachel Nahmabin-Reid
MISSISSAUGA,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
2008
2008
years of post-secondary education
Work History
Customer Service Manager
Marcotte disposal
Sarnia, Ontario
01.2020 - 08.2024
- Trained and mentored staff on customer service protocols.
- Resolved customer complaints efficiently to ensure satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and implemented safety training programs for staff compliance.
- Conducted regular safety audits to identify potential hazards in the workplace.
- Collaborated with management to create and enforce safety policies and procedures.
- Assisted in incident investigations to determine root causes and preventive actions.
- Documented conflict incidents to ensure compliance with company protocols.
- Provided advice on appropriate courses of action to resolve conflicts in a timely manner.
- Conducted daily vehicle inspections to maintain safety and compliance standards.
- Communicated with dispatch to receive updates and report any service issues.
Education
Graduate Certificate - Business
George Brown College
Toronto 09.2017 - 12.2017
Gordon Graydon
Mississauga, ONSkills
- Customer relationship management
- Customer service training
- Issue resolution
- Safety compliance
- Problem solving
- Staff mentoring
- Verbal and written communication
- Adherence to high customer service standards
- Incident documentation
- Attention to detail
- Time management
Timeline
Customer Service Manager
Marcotte disposal
01.2020 - 08.2024
Graduate Certificate - Business
George Brown College
09.2017 - 12.2017
Gordon Graydon