Rachel McNeilly
Bowmanville,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
York Durham Heritage Railway
09.2020 - 11.2022
- Responsible for successfully managing two retail stores in the Pickering Town Centre under the York Durham Heritage Railway.
- Assisted in operating the retail section at YDHR events in Uxbridge as needed.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed employee schedules.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted in a collaboration with the Royal Ontario Museum.
Timekeeper
Scarborough Sharks and Leaside Girls Hockey League
10.2016 - 03.2022
- Operated time clock for girl’s hockey games. Completed game paperwork with goals, assists, and penalties.
Temporary Cashier and Expediter
Santas Village
06.2019 - 08.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Seasonal Sales Associate
Mastermind Toys
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
Legislative Page
Legislative Assembly of Ontario
09.2017 - 10.2017
- Responsible for the delivery of official documents between the MPPs and the Speaker of the House along with delivering required documents throughout Queens Park as required.
- Maintain cleanliness and order on the house floor.
- Assisted MPPs with their needs.
- Responsible for supervising my fellow pages and reporting on the successes and failures of the day.
- Participated in many formal ceremonies as required by the program.
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Dependable and reliable
- Friendly and outgoing
- Accurate money handling
- Sales leadership
- Detail-oriented
- Goal setting
- Strategic planning
Languages
English
Timeline
Retail Store Manager
York Durham Heritage Railway
09.2020 - 11.2022
Temporary Cashier and Expediter
Santas Village
06.2019 - 08.2019
Seasonal Sales Associate
Mastermind Toys
10.2018 - 01.2019
Legislative Page
Legislative Assembly of Ontario
09.2017 - 10.2017
Timekeeper
Scarborough Sharks and Leaside Girls Hockey League
10.2016 - 03.2022
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