Summary
Overview
Work History
Education
Skills
Hobbies
Affiliations
References
Timeline
Generic

Rachel Mazzilli

Beachmere,QLD

Summary

Hello, I'm Rachel!

I am a canadian citizen that is travelling to Australia with my 417 working holiday visa. I was recently living and working in Banff Alberta for the last 2 years. I have been fortunate to gain experience in many different areas within career while working in Banff, along with the past experience I had from former jobs in Ontario, where I grew up.

I am a outgoing, friendly and hard working individual that prides themselves in their work ethic. I work well independently and within a team, collaborating to be efficient and productive while also maintaining professional and good interpersonal relationships with my colleagues. I am a detail oriented, eager to please and organized employee. I can guarantee a positive experience and an add of value to the company if we work together.

Overview

10
10
years of professional experience

Work History

Server

Boston Pizza
Banff, AB
10.2022 - 02.2023
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.

Property Management Assistant

BLC
Banff, AB
06.2023 - Current
  • Conducted regular inspections of properties to identify any potential maintenance or repair issues and to maintain general cleanliness of all staff accomodations.
  • Made contracts for new tenants, reviewed paperwork, witnessed signing, and moved tenants in to their staff accomodations
  • Updated tenant records and maintained accurate files for all tenants.
  • Maintained positive relationships with tenants by responding promptly to inquiries and requests.

Restaurant Hostess

Tuckers Market Place
Burlington, ON
09.2016 - 05.2018
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Garden Center Supervisor

Fantasy Garden Centers
Oakville, ON
04.2014 - 06.2023
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Monitored growth of plants to ensure health and proper development.
  • Provided advice on gardening techniques to customers who need help with their own gardens.
  • Maintained the nursery grounds by watering, weeding, pruning and fertilizing plants.
  • (Seasonal Work - April to July every year)

Housekeeping Room Attendant

Banff Lodging Company
Banff, AB
08.2022 - 02.2023
  • Cleaned guest rooms, including vacuuming carpets, changing linens and dusting/wiping down furniture...etc
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Ensured compliance with health regulations regarding sanitation procedures.

Education

GED -

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
07.2019

High School Diploma -

Notre Dame Catholic Secondary School
Burlington, ON
06.2017

Skills

  • Organization
  • Analytical Thinking
  • Active Listening
  • Multitasking
  • Effectively Work with Costumers
  • Problem-Solving
  • Guest Engagement
  • Being a Team Lead
  • Effective Management

Hobbies

Skiing

Cross fit

Art

Nature

Poetry and writing

Photography

Hiking

Affiliations

  • Volunteered as a coach for children's soccer at the Burloak Sports center each summer (June to September) for 2 years 2017-2019
  • Active participant of a church (Good Neighbour Ministries) from the ages 12 to 16, organizing youth leadership events, singing in nursing homes, volunteering at shelters and fundraising for charities...etc.

References

References available upon request.

Timeline

Property Management Assistant

BLC
06.2023 - Current

Server

Boston Pizza
10.2022 - 02.2023

Housekeeping Room Attendant

Banff Lodging Company
08.2022 - 02.2023

Restaurant Hostess

Tuckers Market Place
09.2016 - 05.2018

Garden Center Supervisor

Fantasy Garden Centers
04.2014 - 06.2023

GED -

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

Notre Dame Catholic Secondary School

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Rachel Mazzilli