Rachel Mayes
Penticton,BC
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
On-site Service Rep
Grainger
02.2022 - 03.2024
- Demonstrated outstanding time management skills when balancing multiple competing priorities at once.
- Achieved consistent positive feedback from clients by demonstrating unwavering commitment to excellence in service provision.
- Contributed to company growth by identifying new business opportunities within existing accounts.
- Streamlined processes for better productivity, implementing innovative solutions to common problems.
Assistant Manager
Beadz
01.2006 - 03.2019
- Integral part of management team, fulfilling key holder responsibilites and assisting in business marketing strategies
- Online sales and regular web maintenance
- Jewelry design and repairs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Wine Club and Events Assistant
Great Estates Okanagan
03.2016 - 01.2017
- Creating exceptional customer experiences and sharing knowledge of wines
- Utilizing all Microsoft Office platforms and Adobe Indesign for graphic design
- Shipping and receiving packages, working closely with Canada Post and FedEx to ensure prompt delivery
- Assisting in planning events and making sure each detail is carried out correctly
- Creating bookings and Banquet Event Orders through Vision software.
Key Holder/ Barista
Smith and Company
01.2012 - 01.2014
- Served as key holder, opening and closing the store
- Prepared drinks and food in accordance with food safe
- Assisted in training new employees
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Sales Associate
Suzy Sheir
01.2011 - 01.2013
- Provided customer assistance, recommending products and helping to ascertain exactly what the customer is looking for
- Communicated all store initiatives and promotions to customers to generate return business
- Completing cash transactions and creating new customer memberships within the company database
- Cleaning the store and filling stock, occasionally assisting management in putting together new product displays.
Education
High School Diploma -
Penticton Secondary School
01.2012
Skills
- Exceptional communication skills
- Detail Oriented
- Energetic
- Creative problem solver
- Strong client relations
- Organized and self-motivated
- Quick learner
- Calm Under Pressure
- Issue and Complaint Resolution
- Sales and Upselling
References
Available on request
Timeline
On-site Service Rep
Grainger
02.2022 - 03.2024
Wine Club and Events Assistant
Great Estates Okanagan
03.2016 - 01.2017
Key Holder/ Barista
Smith and Company
01.2012 - 01.2014
Sales Associate
Suzy Sheir
01.2011 - 01.2013
Assistant Manager
Beadz
01.2006 - 03.2019
High School Diploma -
Penticton Secondary School
Similar Profiles
Erandi MatiasErandi Matias
EH&S Specialist at GraingerEH&S Specialist at Grainger
Nathan CrockerNathan Crocker
DC Supervisor at GraingerDC Supervisor at Grainger
Chris ParksChris Parks
On Site Representative at GraingerOn Site Representative at Grainger
Caleb LodhiCaleb Lodhi
Warehouse Worker at GraingerWarehouse Worker at Grainger
Madelijne McIvor-RobinsonMadelijne McIvor-Robinson
Events Team Member at Penticton Lakeside ResortEvents Team Member at Penticton Lakeside Resort